Jalissa Farmer
Plano,TX
Summary
Former Administrator assistant at Richardson School District . I have great interpersonal communication skills and am gifted at cultivating leaders in the workplace. Serving others , people oriented and empathy has always been a value of mines. I desire to be part of a team where integrity is implemented, growth is encouraged and being a student at heart is a core value of mines.
Overview
10
10
years of professional experience
Work History
Inbound Customer Service Representative
Remote Command
Dallas, Texas
04.2025 - Current
- Handled a steady flow of incoming calls, making sure each customer felt heard and supported.
- Listened closely to understand customer concerns, answered questions clearly, and helped find the best solutions.
- Kept accurate records of every call and customer interaction for smooth follow-up and team coordination.
- Worked closely with other departments by forwarding complex issues to the right people while keeping the customer in the loop.
- Stayed on top of company updates and service changes so I could provide up-to-date, helpful information.
- Balanced empathy and efficiency to meet performance goals like response time and customer satisfaction.
Para Educator
Administrative Experience
Richards, Texas
09.2024 - 02.2025
- Acted as a liaison between students, teachers, and parents, ensuring smooth communication and conflict resolution
- Provided support, guidance, and problem-solving assistance to students and staff in a fast-paced environment.
- Adapted to diverse communication styles to ensure effective engagement with all individuals.
- Managed records, maintained documentation, and ensured a structured workflow.
Customer Relations Representative
Richardson ISD
Richardson, Texas
11.2023 - 02.2025
- Delivered excellent customer service by ensuring timely, safe, and efficient transportation.
- Assisted passengers with inquiries, concerns, and accommodations, ensuring a smooth experience
- Maintained accurate reports, demonstrating strong attention to detail and organization
- Trained and mentored new drivers, providing guidance on best practices and safety protocols
- Engaged with customers and employees to ensure a safe and positive environment
- De-escalated conflicts and resolved customer concerns with professionalism and patience
- Documented reports and incidents with accuracy, demonstrating strong attention to detail
Customer Service
Metro One Loss Prevention
Dallas, Texas
03.2021 - 08.2023
- Engaged with customers and employees to ensure a safe and positive environment.
- De-escalated conflicts and resolved customer concerns with professionalism and patience.
- Documented reports and incidents with accuracy, demonstrating strong attention to detail.
Assistant Healthcare Administrator
Gulf Coast Social Services
Baton Rouge, Louisiana
03.2015 - 05.2020
- Assisted patients with their needs while providing compassionate and professional service.
- Managed sensitive patient information, ensuring confidentiality and accuracy.
- Maintained effective communication with patients, families, and healthcare professionals.
Education
High School Diploma -
Broadmoor High School
Baton Rouge, Louisiana05-2013
Skills
- Proven track record of delivering exceptional customer service across various roles
- Skilled at problem-solving, conflict resolution, and maintaining professionalism under pressure
- Strong adaptability, able to quickly learn & processes
- Level II Security
Timeline
Inbound Customer Service Representative
Remote Command
04.2025 - Current
Para Educator
Administrative Experience
09.2024 - 02.2025
Customer Relations Representative
Richardson ISD
11.2023 - 02.2025
Customer Service
Metro One Loss Prevention
03.2021 - 08.2023
Assistant Healthcare Administrator
Gulf Coast Social Services
03.2015 - 05.2020
High School Diploma -
Broadmoor High School