Sherita Webb
Memphis,TN
Summary
Competent Customer Service and Collections Representative bringing 4+ years of experience carrying out all accounts receivable functions and collections in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements.
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
18
18
years of professional experience
Work History
Freight Invoice Clerk
Excel TSD Waste-Management / Gateway temp svc
Memphis, TN
10.2024 - 01.2025
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Researched and responded to inquiries from customers regarding invoice status or payment history.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Maintained historical records by microfilming and filing documents.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Customer Accounts and Billing Representative
MLGW / Resource Management (temp service)
Memphis, TN
05.2023 - 10.2024
- Managed and grew key accounts by developing strong relationships, identifying opportunities and ensuring accurate and timely billing, calculating bills for residential and commercial accounts
- Setup accounts audit computer listing and maintain records in customer accounting systems
- Post customer payments by recording cash checks, and credit cards transactions
- Oversee and update Customer files to ensure data consistency
- Perform clerical duties such as filing, scanning, faxing, sorting mail
- Perform cash management duties including recording of bank deposits, updating distribution of cash receipts logs and posting of cash to accounts receivable sub-ledger.
- Performed data entry to update customer accounts with payment details.
- Assisted customers with inquiries regarding their bills and payment options.
- Researched discrepancies between customer invoices and payments received.
- Investigated customer complaints related to billing issues.
- Prepared monthly financial reports for management review.
- Analyzed account history to identify trends or irregularities in billing processes.
- Ensured accuracy of all financial transactions by verifying information against source documents.
- Provided technical assistance to clients regarding billing procedures and policies.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Reviewed and processed customer invoices, credits, and payments accurately.
Account Payable Specialist
Empire packing /Robert Half (temp services)
Memphis, TN
04.2023 - 05.2023
- Processing and researching non-PO invoices
- Researching vendor accounts for activity, payments, deductions, credits, and write-offs
- Communicating with vendors regarding payment status and invoicing issues
- Research goods received and issues/ identifying unmatched invoices
- Setup new vendor accounts
- Ensure invoices are entered in the correct accounting period
- Generated weekly aging reports for management review.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Maintained accurate records of payments made to vendors.
- Assisted with month-end closing activities related to accounts payable.
- Reconciled vendor statements on a monthly basis.
- Prepared checks for mailing or electronic payment processing.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
- Developed relationships with vendors and suppliers to ensure prompt payment of invoices.
- Answered inquiries from internal departments regarding accounts payable status.
- Analyzed account data for accuracy and maintained appropriate documentation of transactions.
Collections Specialist/Accounts Receivable Clerk
Elvis Presley Enterprises
Memphis, TN
10.2022 - 03.2023
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Conducted periodic audits on accounts receivables balances and aged reports; identified areas requiring further investigation.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
- Reviewed accounts to determine payment plan compliance.
Service Liaison Specialist/collections
American Car Center
09.2021 - 10.2022
- Receive and resolve inquiries from customers regarding vehicle issues and concerns
- Review work repair orders and determining financing options with customers
- Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts
- Verify and ensure legibility of enrollment forms and documents receive via fax, internet and telephone for residential utility usage
- Provide excellent customer service, demonstrate knowledge of the online discount stock-brokerage industry, and meet established productivity and quality standards
- Research and or resolve issues include in the CES to MMR report for CMS along with other special reports assign
- Keep Track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Located and contacted debtors to inquire of their payment status
- Overseeing, handling, and answering questions or complaints
- Investigated and resolved discrepancies
- Created trust relationships with debtors when possible to avoid futures issues
- Negotiated payments with the customers by working cooperative with them to develop, recommend, and enact payment plans to get rid of the debt, which are manageable for the customer, to prevent the account from falling into delinquency
Retention Specialist
American Home-Shield
09.2019 - 09.2021
- Responds to escalated customer service issues and cancellation requests
- Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction
- Investigates, researches, and adapts solutions to retain customers
- Communicates and reinforces the value and benefits of products and services
- Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter)
- Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction
- Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer
- Communicates and reinforces the value and benefits of products and services to customers
- Analyzes customer product and/or service plans to determine potential price concessions
- Maintains an acceptable customer retention percent rate while following policy and procedural guidelines
- Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion)
- Tracks customer feedback and provides it to management
Customer Service Representative
Community Choice Financial
01.2019 - 09.2021
- Company Overview: Easy Money
- Operated cash register
- Processed customers payments
- Supervised front end and other cashiers in daily tasks
- Tracking and inventory of products
- Collect money in the form of cash or checks from customers and tender accurate change in accordance with company policies
- Engaged with customers to answer questions and process sales transactions within a fast-paced retail setting
- Managed quality communication, customer support and product representation for each client making sure every customer's information was kept private
- Also collect payments on past due Payday loans and Title loans
- Monitoring accounts to identify overdue payments
- Easy Money
Customer Service Representative III
Startek-Vaco
06.2020 - 12.2020
- Answer incoming calls and provide solutions to the caller's general inquiries about topics including, but not limited to, the Immunization Program, requirements, enrollment process, eligibility, and vaccine ordering through the program's online ordering portal
- Assist healthcare providers in submitting required program information via the program's online systems, including the online vaccine ordering and online enrollment systems
- Triage provider issues pertaining to the program's various online applications, provider's accounts, vaccine requests, and shipped vaccine orders; when indicated escalate further to provide technical expertise to support and resolve the issue
- Identify and escalate calls with a Program priority issue, recognize and alert supervisor of call center's calls trends or unusual calls, and when indicated, route or transfer callers to the appropriate department/section for further assistance
- Routinely document telephone calls, provider issues and correspondence with enrolled providers
- Utilize online systems and tools to review, process and approve vaccine orders, review vaccine transfers and returns, and related forms (such as temperature logs for order approval)
- Enter information from forms into the Program's vaccine management systems
- When necessary, follow-up with providers to ensure issues or questions on submitted vaccines requests or provider accounts are resolved
CSR - Customer Service Representative
TV Call Center
06.2019 - 05.2020
- Help customers troubleshoot issues with a piece of equipment
- Also responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the issue
CSR - Customer Service Representative
Conduit Global
08.2018 - 04.2019
- Company Overview: Verizon-Wireless Call Center
- Verizon-Wireless Call Center
LEAD SECURITY OFFICER
Imperial Security
07.2007 - 08.2018
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
Education
Bachelor of Science - Medical Assisting
Remington College
Memphis, TN11.2022
Health Administration
University of Phoenix
Memphis, TN11.2022
Skills
- Negotiation
- Collections
- Troubleshooting
- Excel
- Customer Support
- Operating Systems
- Desktop Support
- Call Center
- Billing Coding
- Quickbooks
- SAP
- GMS Oracle
- Tessitura
- Citrix
- Data entry
- Outlook
- Remote Access Software
- Technical Support
- Payroll
- Word
- Supervising experience
- Complaint Resolution
- QuickBooks
- Oracle
- Cash handling
- Leadership
- Customer service
- Accounting software
- Analysis skills
- Clerical experience
- Accounts payable
- Account reconciliation
- Accounting
- Pivot tables
- Medical office experience
- Organizational skills
- Medical terminology
- Customer relations skills
- Account monitoring
- Recruitment
- Staff education and training
- Medical records management
- Payment processing
- Invoicing experience
- Insurance claims
- Business office administration
- Invoicing expertise
- Staff management
- Medical billing and coding
- Data entry experience
- Collections background
- Account reviews
- Quality assurance controls
- Medical office administration
- Invoice processing
- Payment collection
- Microsoft office
- Account management
- Data entry expertise
Timeline
Freight Invoice Clerk
Excel TSD Waste-Management / Gateway temp svc
10.2024 - 01.2025
Customer Accounts and Billing Representative
MLGW / Resource Management (temp service)
05.2023 - 10.2024
Account Payable Specialist
Empire packing /Robert Half (temp services)
04.2023 - 05.2023
Collections Specialist/Accounts Receivable Clerk
Elvis Presley Enterprises
10.2022 - 03.2023
Service Liaison Specialist/collections
American Car Center
09.2021 - 10.2022
Customer Service Representative III
Startek-Vaco
06.2020 - 12.2020
Retention Specialist
American Home-Shield
09.2019 - 09.2021
CSR - Customer Service Representative
TV Call Center
06.2019 - 05.2020
Customer Service Representative
Community Choice Financial
01.2019 - 09.2021
CSR - Customer Service Representative
Conduit Global
08.2018 - 04.2019
LEAD SECURITY OFFICER
Imperial Security
07.2007 - 08.2018
Bachelor of Science - Medical Assisting
Remington College
Health Administration
University of Phoenix