SHERITA WILLIAMS
Jacksonville,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care/Collections
Select Portfolio Servicing
08.2023 - 02.2024
- Answer billing inquiries, make account changes and resolve account delinquency by collecting past due payments
- Educate customers on loss mitigation options and decisions to customers
- Obtain complete and accurate documentation from customers and approved third parties
Licensed Insurance Agent
Humana Inc.
05.2022 - 10.2022
- Present, educate and sell recommended product solutions including benefits, features, and company services for Humana MA/MAPD, Supplemental plans, Individual Dental and Vision plans
Customer Service Rep/Telesales Agent
Teleperformance
09.2021 - 02.2022
- Sell UHC Medicare Advantage plans to consumers under 65 & Medicare consumers 65+
- Present and explain recommended product solutions, including benefits/features and present alternatives to new and existing customers
- Provide support for Coinbase customers by investigating, troubleshooting, and resolving customer issues across multiple channels (email or chat)
Engagement Outreach Specialist/ Medical Scheduler/Licensed Health Advisor
Interactive Resources (Pop Healthcare/UF Health/Bloom)
01.2021 - 09.2021
- Assists members with appointment scheduling, cancellations, and reschedules
- Provide patients with verbal or confirmation letter notice of all appointments
- Conduct plan comparison and analysis for existing members seeking new solutions
- Sell health insurance to Medicare consumers in a call center environment:
Customer Service Representative PT
Jacksonville Transit Management
08.2020 - 11.2020
- Provide information on bus routes and other services to the public
- Research, gather and enter all pertinent facts pertaining to issues and complaints into a database during requests
- Read and apply various documents such as maps, procedures, and regulations to work situations
Troubleshooting Associate II
ADT LLC
04.2019 - 09.2019
- Provide daily support to users of various alarm systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Schedule jobs for onsite repairs, maintenance and replacement of malfunctioning equipment
- Analyze and resolve technical issues with mobile apps/websites
Customer Service Advocate II
UnitedHealth Group (Optum Rx)
10.2017 - 06.2018
- Set up new home delivery pharmacy accounts for Medicare Part D members
- Educate customers about Medicare Part D benefits: structure, eligibility, medication tiers, and formulary
- Fax Physician's office on behalf of customers for new prescriptions and renewals
Processor/Customer Service Rep
Axiom Staffing/Brightway Insurance
08.2015 - 04.2017
- Review, update, create and complete underwriting suspense items (records, inspection docs, RCE's)
- Communicate between the insured, agent and carrier to ensure underwriting requirements are met
- Modify and maintain client policy records via applications (values, RCE's, policy updates)
- Process all changes and requests from clients via 100+ carrier websites
Education
Some College -
Skills
- WAH/Call Center
- Multi-screen, Multi-Application, Internet Navigation
- Customer Service
- Complaint resolution
- Troubleshooting
- Sales
- Collections
- Insurance
- Communication skills
Certification
0240 Health License
Timeline
Customer Care/Collections
Select Portfolio Servicing
08.2023 - 02.2024
Licensed Insurance Agent
Humana Inc.
05.2022 - 10.2022
Customer Service Rep/Telesales Agent
Teleperformance
09.2021 - 02.2022
Engagement Outreach Specialist/ Medical Scheduler/Licensed Health Advisor
Interactive Resources (Pop Healthcare/UF Health/Bloom)
01.2021 - 09.2021
Customer Service Representative PT
Jacksonville Transit Management
08.2020 - 11.2020
Troubleshooting Associate II
ADT LLC
04.2019 - 09.2019
Customer Service Advocate II
UnitedHealth Group (Optum Rx)
10.2017 - 06.2018
Processor/Customer Service Rep
Axiom Staffing/Brightway Insurance
08.2015 - 04.2017
Some College -
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