Sherley Juarez
Haltom City
Summary
Customer-focused business owner with over 10 years of experience managing daily operations, delivering exceptional customer service, handling financial transactions, and leading a successful retail business. Seeking a Telephone Banker role with Bank of America.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Owner & Operations Manager
Jasmine Gardens Flower Shop
05.2016 - Current
- Oversaw daily business operations, including customer service, payroll, scheduling, inventory management, vendor relationships, payment processing, employee training, delivery logistics, marketing, and confidential records.
Cashier/Server
Cracker Barrel
06.2013 - 10.2016
- Processed payments, balanced cash drawers, trained new employees, and delivered excellent customer service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Secretary
Soldiers of the Cross
05.2012 - 10.2016
- Coordinated calendars, correspondence, invoices, and filing systems to support efficient office administration.
- Managed office communications, ensuring timely responses and efficient information flow.
- Organized and scheduled meetings, optimizing time management for senior staff.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
Warehouse Associate
Nestlé
01.2012 - 03.2012
- Loaded and unloaded shipments while maintaining safety and accuracy.
- Operated forklifts to transport materials and products efficiently within warehouse environment.
- Collaborated with team members to streamline order fulfillment, enhancing overall productivity.
Education
High School Diploma -
Carter Riverside High School
Fort Worth01-2015
Skills
- Payroll
- Scheduling
- Financial Management
- Cash Handling
- Client Communication
- Sales
- Team Leadership
- Microsoft Office
- Inventory Management
- Human Resources Management
- Attention to Detail
- Problem Solving
- Relationship Building
- Telephone Communication
- Confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner & Operations Manager
Jasmine Gardens Flower Shop
05.2016 - Current
Cashier/Server
Cracker Barrel
06.2013 - 10.2016
Secretary
Soldiers of the Cross
05.2012 - 10.2016
Warehouse Associate
Nestlé
01.2012 - 03.2012
High School Diploma -
Carter Riverside High School