Sherline Leon-Alverio
Orlando
Summary
Professional with experience in customer service and tenant relations, adept at facilitating inquiries and leasing processes to enhance customer satisfaction. Demonstrated ability to coordinate property showings and assist in lease documentation, ensuring accuracy and efficiency in administrative workflows. Proven skills in communication and time management, effectively addressing customer inquiries and providing information on available rental units. Bilingual capabilities contribute to improved interactions with diverse clientele, fostering positive relationships.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Leasing Assistant
Greystar
Orlando
07.2024 - Current
- Facilitated tenant inquiries and leasing processes, ensuring prompt responses that enhanced overall customer satisfaction.
- Coordinated property showings and open houses, effectively showcasing features that contributed to increased lease signings.
- Assisted in lease preparation and documentation, maintaining accuracy that streamlined administrative workflows and reduced processing time.
- Answered phone calls from prospective tenants and provided information about available rental units.
Learning Trainer
Amazon
Orlando
09.2018 - 06.2024
- Designed and delivered engaging training programs that enhanced employee knowledge and improved overall operational efficiency.
- Utilized data-driven insights to adapt training materials, ensuring alignment with evolving business needs and performance metrics.
- Collaborated with cross-functional teams to identify skill gaps, implementing targeted initiatives that fostered employee development and retention.
- Mentored new trainers, sharing best practices and facilitating knowledge transfer to enhance team performance and training effectiveness.
Customer Service Representative
Walmart
Haines City
04.2021 - 01.2024
- Assisted customers in locating products and resolving issues, enhancing overall shopping experiences and satisfaction.
- Managed customer inquiries via phone and in-person, ensuring accurate information and timely resolutions were provided.
- Processed transactions efficiently at the register, contributing to a smooth checkout experience for customers.
Education
Osceola High School
Kissimmee, FLSkills
- Customer inquiry resolution
- Lease documentation
- Property showings
- Tenant relations
- Communication skills
- Time management
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Assistant
Greystar
07.2024 - Current
Customer Service Representative
Walmart
04.2021 - 01.2024
Learning Trainer
Amazon
09.2018 - 06.2024
Osceola High School