Sherlly Roche
Miami,FL
Summary
Enthusiastic and hardworking College school student with a strong work ethic and a proven ability to balance academics and extracurricular activities. Known for being dependable, quick to learn, and eager to take on new challenges. Seeking opportunities to contribute energy and dedication to a team-oriented environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Smoothie King
04.2024 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Representative
Publix
11.2021 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Administrative Assistant
Vital Imaging Center
05.2023 - 08.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Arts - Radiography
Miami Dade College
Miami, FL05-2026
High School Diploma -
Southwest Miami Senior Highschool
Miami, FL05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Smoothie King
04.2024 - 10.2024
Administrative Assistant
Vital Imaging Center
05.2023 - 08.2023
Customer Service Representative
Publix
11.2021 - 11.2023
Associate of Arts - Radiography
Miami Dade College
High School Diploma -
Southwest Miami Senior Highschool
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