SHERLONDA JOHNSON
Norcross,GA
Summary
An ambitious and reliable individual with over 15 years of customer service experience and experience working as a correctional officer for 7 years looking for a security officer career. Took on new challenges every day. Known to be gifted at using learned skills and abilities to provide exceptional service. Resolved numerous issues, and effectively adapted to new work environments. Gained recognition to be able to provide security and safety to the public, staff, and offenders.
Overview
13
13
years of professional experience
Work History
Stock Associate/Sales Associate
Bed Bath & Beyond
08.2022 - 05.2023
- Carried out duties within a fast-paced retail environment, providing organized stocking methods and plans.
- Handled customer order pick-ups from the store promptly by using a handheld device.
- Assisted customers in ordering products online for delivery by using the computer system.
- Accurately process customer transactions using the cash register.
- Managed customer product exchanges and returns efficiently.
- Updated pricing and sales signs to promote merchandise.
- Maintained and processed new products to the inventory by working in receiving.
- Inspected products for damage and processed damages as needed.
Claim Associate
State Farm Insurance Johns
02.2017 - 06.2019
- Investigated new auto total loss claims in a contact center to buy vehicles from policyholders.
- Negotiated settlements with customers and lien holders, paid out total loss settlements and obtained necessary documents to process titles for branding.
- Received high-level employee rating due to outstanding work performance.
- Achieved weekly goals regarding the number of claims that are completed.
- Deescalated and resolved issues involving customer complaints.
Correctional Officer
Fluvanna Correctional Center for Women
06.2010 - 01.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Operated state vehicles and safely used firearms, less lethal weapons, restraints, and electronic devices.
- Prepared written disciplinary and incident reports.
Education
Associate of Liberal Arts - undefined
Piedmont Virginia Community College
Charlottesville, VA2010
Skills
- Strong Oral and Written Communication Skills
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Product stocking
- Inventory Management
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- First Aid Training
- Inmate Supervision
- Restraint Techniques
- Safety and security enforcement
- Search and seizure procedures
- Surveillance
- Trained in defensive tactics
- Firearms training
- Teamwork and Collaboration
Accomplishments
- Handled many cases per week by interacting with customers, lien holders, and the body shop on the phone, via email, and by Skype.
- Received a certification as a Notary Public in the state of Georgia.
- Met weekly goals involving adherence and completing a certain amount of total loss claims.
- Resolved customer issues and complaints to demonstrate remarkable customer service.
- Maintained insurance license to have the authority to handle and research claims.
- Documented vehicle damage and condition by reviewing meticulous notes and photographs.
- Completed over 20 auto claims each week to buy total loss vehicles from customers.
- Sold numerous Bed Bath & Beyond credit card memberships.
- Became a Senior Correctional Officer after one year.
- Begun training for a Sergeant position.
- Successfully de-escalated and resolved several crisis issues.
- Achieved a certification to handle firearms
- First Aid/CPR certification.
- Assisted in the training of new Correctional Officers.
Timeline
Stock Associate/Sales Associate
Bed Bath & Beyond
08.2022 - 05.2023
Claim Associate
State Farm Insurance Johns
02.2017 - 06.2019
Correctional Officer
Fluvanna Correctional Center for Women
06.2010 - 01.2017
Associate of Liberal Arts - undefined
Piedmont Virginia Community College