Sherlotti Dale
Philadelphia,PA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Dispatcher
Security Alarm Monitoring Inc
08.2022 - Current
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Used company software to document information and maintain forms, logs and records for emergency calls.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
Mail Handler
United States Postal Service
02.2020 - 09.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Operated fork-lift, power jack and tow motor to move mail to areas on site to be processed.
Player Services Representative
SugarHouse Casino
07.2018 - 02.2020
- Greeted visitors and customers with a smile and warm welcome upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints due to jackpots and/or other casino issues and special requests to increase customer satisfaction.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Slot Host/Attendant
Harrah's Philadelphia
03.2013 - 07.2018
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Key Sales Associate/Assistant Manager
Piercing Pagoda Of Zale
02.2015 - 12.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace. Created employee schedules to align coverage with forecasted demands.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Server
Harrah's Philadelphia
06.2012 - 03.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Runner/Host/Back Server
Harrah's Philadelphia
04.2011 - 06.2012
- Collaborated well with other food runners to deliver orders accurately.
- Kept detailed knowledge of and followed all food safety guidelines.
- Organized and replenished supplies at food stations to optimize team performance.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Steward
Harrah's Philadelphia
10.2007 - 04.2011
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage, mopping and sweeping floors and washing walls.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
Education
Associate - Business Administration
Delaware County Community College
Diploma
Chester High School
Chester, PASkills
- Staff Management
- Customer Relations
- Time Management
- Staff Development
- Problem Resolution
- Business Operations
- Effective Conflict Resolution Skills
- Device Maintenance
- Financial Transactions
- Brand Loyalty
- Personable Demeanor
- Sales Expertise
- Cash Handling
- Food Sales and Promotion
- Hospitality Service Expertise
- Pos Operation
- Dispatcher Monitoring
- Emergency Call Routing
- Activity Logging and Reporting
- Pass Code Verification
- Emergency Alarm Monitoring
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Dispatcher
Security Alarm Monitoring Inc
08.2022 - Current
Mail Handler
United States Postal Service
02.2020 - 09.2022
Player Services Representative
SugarHouse Casino
07.2018 - 02.2020
Key Sales Associate/Assistant Manager
Piercing Pagoda Of Zale
02.2015 - 12.2016
Slot Host/Attendant
Harrah's Philadelphia
03.2013 - 07.2018
Server
Harrah's Philadelphia
06.2012 - 03.2013
Food Runner/Host/Back Server
Harrah's Philadelphia
04.2011 - 06.2012
Steward
Harrah's Philadelphia
10.2007 - 04.2011
Associate - Business Administration
Delaware County Community College
Diploma
Chester High School
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