SHERLY ABRAHAM

Coordinated Multi-disciplinary teams discharge planning and educational initiatives impacting Internal medicine and Family medicine residents.

Oversee 30 staff members including social workers, case managers and clerks.

• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Applied continuous process improvement strategies to enhance case management, social workers and discharge planning skills.
• Fostered interdisciplinary cooperation among physicians nursing staff ,other healthcare professionals ( PT, Dietary, Pharmacy) which resulted more holistic approach patient care.
• Improved patient care by implementing evidence-based clinical practices and protocols.
• Launched innovative wellness programs for residents that emphasized prevention-focused education on nutrition, exercise routines stress management techniques.
• Spearheaded initiatives for continuous improvement in patient safety, resulting in reduced infection rates and medical errors.
• Participation in Professional Performance Evaluation Committee (PPEC) meetings
• Along with CMO directed cost management, utilization management, quality assurance and medical protocol development initiatives.
• Assisted along with CMO in addressing policies to ensure compliance with regulatory standards, maintaining accreditation status for the organization.
• Monitored patient progress and adjusted treatments accordingly.
• Interpreted diagnostic test results for deviations from normal.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Established partnerships with local community organizations to promote preventive health programs and services with Community Based Organizations and Skilled nursing facilities.

Overseeing entire clinical clerkship experience for medical students, including managing curriculum, supervising attending physicians who teach students, assessing student performance, providing feedback, and ensuring quality of education across all clerkship sites within Family Medicine Ambulatory and Inpatient settings.

• Regularly reviewed budgets to maintain financial stability of Family Medicine department.
• Manage 21 residents, 18 faculty and 20 medical assistants, Care manager , social worker
• Developed strategic plans for departmental growth, resulting in increased revenue and expanded services.
• Built smooth and productive working relations with all other departments positively impacting operations.
• Observed, coached and mentored department staff.
• Facilitated educational improvement programs for faculty development within the department.
• Reinforced and maintained culture of high achievement by focusing on discipline as opportunity for learning, growth and community-building.
• Oversaw the recruitment, hiring, and retention of top-quality faculty members to maintain high educational standards within the department.
• Spearheaded successful grant proposals to secure funding for research projects and program improvements.
• Developed collaborative projects to build robust relationships with community partners.
• Established open lines of communication among team members.
• Promoted a culture of academic excellence by mentoring junior faculty members and providing constructive feedback on their performance.
• Championed diversity, equity, and inclusion initiatives within the department, creating a welcoming environment for all students, staff, and faculty members.
• Managed financial, operational and human resources to optimize business performance.

• Company Overview: La Providencia Family Health Center
• La Providencia Family Health Center
• Elevated patient experience by actively addressing concerns, soliciting feedback, and implementing service improvements based on customer input.
• Increased employee retention rates through targeted recruitment efforts, competitive compensation packages, and comprehensive professional development opportunities.
• Developed strong relationships with external healthcare providers, facilitating seamless patient transfers and referrals.
• Reduced operating costs by optimizing resource allocation and eliminating inefficiencies in the department.
• Coordinated multidisciplinary teams of healthcare professionals to deliver exceptional care tailored to each patient''s unique needs.

• Directed operational processes with ongoing leadership.
• Program development:
• Oversee and improve the program, including developing and implementing changes to meet accreditation requirements for Family Medicine
• Develop and implement the curriculum curated for the Family Medicine residency program.
• Participating with Chair , DIO, Chief Medical Officer (CMO) and Chief Operating Officer(COO) to secure required through GME allocation of funds needed.
• Manage residency program policies and procedures.
• Coordinate clinical rotations and schedules.
• Facilitate resident research and scholarly activities.
• Serve as a liaison between residents and faculty and collaborate with multiple departments including Emergency, Hospitalists, Pediatrics, OB-GYN, Surgery and Internal Medicine along with sub-specialties.
• Faculty: Approve the selection of program faculty, evaluate them, and ensure they continue to participate
• Resident evaluations: Provide semiannual evaluations with feedback, and ensure compliance with grievance and due process procedures.
• Foster a positive learning environment and culture.
• Accreditation: Prepare for accreditation site visits and review by the ACGME Family Medicine RRC.
• Responsible for demonstrating compliance with all Institutional and Family Medicine residency requirements
• Responsible for ensuring resident duty hours are successfully maintained , and in accord with all standards.
• Responsible for ensuring residents, faculty, trainees, and the institution are prepared for surveys, and site-visits (JC,CLER,DOH,IPRO,etc) and that all related GME accreditations are successfully achieved.
• Reporting: Submit all Annual required information to the ACGME via ADS in a timely fashion.
• Maintain records and documentation related to the residency program.
• Responsible for the submission of the Annual Update for Family Medicine to GME office.
• Lead quality improvement activities, root cause analysis, and help to design corrective action plans with FM residents.
• Responsible for all Program Letters of Agreement (PLA) related to Family medicine electives and rotations.
• Responsible for yearly presentations to the GME committee and Board of trustees.
• Ensure compliance with ACGME accreditation standards.
• Address resident concerns and grievances.
• Ensure residents meet all FM requirements for graduation.
• Verification: Provide verification of residency education for all residents.
• Evaluate and mentor residents throughout their training and beyond.