Sherly Acevedo
San Antonio ,TX
Summary
Dynamic Housekeeping Manager at La Cantera Resort & Spa, skilled in training and mentoring staff while enhancing guest relations. Proven track record in optimizing inventory management and implementing process improvements, resulting in increased operational efficiency. Bilingual in English and Spanish, with a friendly demeanor that fosters a positive work environment.
Overview
16
16
years of professional experience
Work History
Housekeeping Manager
La Cantera Resort & Spa
2023.04 - Current
- Assisted in daily cleaning and maintenance tasks to ensure high standards of hygiene.
- Learned and implemented safety protocols for handling cleaning chemicals and equipment.
- Supported team in organizing cleaning supplies and maintaining inventory levels.
- Adapted quickly to various cleaning tasks across different areas within the facility.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Public Area Supervisor
La Cantera Resort & Spa
2021.03 - 2023.04
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained and mentored staff on best practices for operational efficiency.
- Monitored inventory levels, coordinating timely restocking to prevent shortages.
- Implemented process improvements to enhance workflow and reduce downtime.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Room Inspector
La Cantera Resort & Spa
2019.05 - 2021.03
- Inspected guest rooms for cleanliness, organization, and adherence to quality standards.
- Coordinated with housekeeping staff to address deficiencies and enhance service delivery.
- Conducted regular audits of room supplies and amenities to ensure readiness for guests.
- Developed checklists for room inspections, improving efficiency and consistency in evaluations.
- Trained new staff on inspection protocols and best practices in maintaining room standards.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Inspected guest rooms for compliance with cleanliness standards.
Public Area Attendant
La Cantera
2018.03 - 2019.05
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction and safety.
- Conducted regular inspections to identify maintenance issues, reporting them promptly for resolution.
- Collaborated with housekeeping staff to uphold high standards of cleanliness across facilities.
- Assisted in training new team members on best practices and operational procedures.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Room Attendant
La Cantera Resort & Spa
2016.06 - 2018.03
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Monitored inventory levels of cleaning supplies and reported shortages to management promptly.
- Assisted with training new staff on cleaning protocols and room setup procedures.
- Implemented efficient cleaning techniques, resulting in improved turnaround time for room readiness.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
Cashier
Supermercados Selectos
2014.02 - 2016.05
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and checkout procedures.
- Collaborated with team members to enhance service delivery and efficiency.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cook
Restaurante Coco Taco
2010.02 - 2013.11
- Prepared and cooked a variety of authentic Mexican dishes, ensuring high quality and consistency.
- Managed kitchen operations, including inventory control and food safety compliance.
- Trained and mentored junior cooks on cooking techniques and kitchen protocols.
- Streamlined cooking processes, enhancing efficiency and reducing preparation time.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
Berwind High School
San Juan, Puerto Rico 05.2008
Skills
- Training and mentoring
- Guest relations
- Scheduling and planning
- Customer service-focused
- Fluent in english and Spanish
- Friendly, positive attitude
Timeline
Housekeeping Manager
La Cantera Resort & Spa
2023.04 - Current
Public Area Supervisor
La Cantera Resort & Spa
2021.03 - 2023.04
Room Inspector
La Cantera Resort & Spa
2019.05 - 2021.03
Public Area Attendant
La Cantera
2018.03 - 2019.05
Room Attendant
La Cantera Resort & Spa
2016.06 - 2018.03
Cashier
Supermercados Selectos
2014.02 - 2016.05
Cook
Restaurante Coco Taco
2010.02 - 2013.11
Berwind High School