Summary
Overview
Work History
Education
Skills
Timeline
LANGUAGES AND AFFILIATIONS
Generic

Sherly Contreras

Miami,FL

Summary

Highly-skilled Research Analyst with proven expertise researching, analyzing and investigating with strong command of applicable laws, codes and regulations. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers. Excels at conducting open-source research to build target knowledge on political and social conditions domestically and internationally.

Overview

4
4
years of professional experience

Work History

Hospital Communications Specialist

Jackson Memorial Hospital
08.2022 - Current
  • Managed high-volume call queues, ensuring timely responses to customer concerns.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Responded to emergency calls, assessing situations to determine appropriate response actions.
  • Operated multi-line phone systems and radio equipment to communicate with responders effectively.

Sales Associate

Pandora Jewelry
04.2021 - 07.2021
  • Assisted customers in product selection, enhancing shopping experience and promoting brand loyalty.
  • Processed transactions efficiently, ensuring accuracy and adherence to company policies.
  • Managed inventory levels, ensuring timely restocking of popular jewelry items.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.

Education

Bachelor of Science - Public Safety Management - Crime Scene Inv.

Miami Dade College
Miami, FL
04-2025

Associate of Science - Criminal Justice Technology

Miami Dade College
Miami Fl
04-2023

Certificate - Homeland Security

Miami Dade College
Miami, FL
04-2023

Skills

    Proficient in Adobe Photoshop, ArcGIS; Microsoft (Word, Teams, Excel, Access, PowerPoint) and Video Surveillanc

Timeline

Hospital Communications Specialist

Jackson Memorial Hospital
08.2022 - Current

Sales Associate

Pandora Jewelry
04.2021 - 07.2021

Bachelor of Science - Public Safety Management - Crime Scene Inv.

Miami Dade College

Associate of Science - Criminal Justice Technology

Miami Dade College

Certificate - Homeland Security

Miami Dade College

LANGUAGES AND AFFILIATIONS

Languages: Fluent in written and verbal Spanish and English 

Affiliations: Certificate of Appreciation

Member of the MDC Student Organization: Intelligence Community for Academic Excellence (IC-CAE)

TSA Miami International Airport - Explosives Canine Decoy Volunteer Program 

City of Miami Community Police Academy - Police Ride-Along, Simulated Scenarios Based Training and Defensive Tactics

FBI Evidence Response Team College event


Similar Profiles

CREATE PROFILE
Sherly Contreras