Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
Generic
SHERLYN ABIGAIL GONZALEZ AVILA

SHERLYN ABIGAIL GONZALEZ AVILA

SILVER SPRING

Summary

My future goals is having my own business one day

Dynamic sales associate and waitress with over many years of experience in enhancing customer satisfaction and driving revenue growth through strategic engagement and exceptional service. Skilled in teamwork, time management, and conflict resolution, consistently exceeding targets and fostering strong team relationships. Aspires to leverage extensive experience and skills to one day establish a successful business.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

WAITRESS/HOST

Bereshit Restaurant
04.2017 - 11.2020
  • Company Overview: Venezuela
  • Served and hosted guests, enhancing customer satisfaction and loyalty.
  • Maintained cleanliness and order, ensuring a welcoming environment.
  • Assisted in kitchen tasks, contributing to efficient operations.
  • Procured quality ingredients, optimizing supply chain processes.
  • Delivered exceptional customer service, managed reservations, and ensured smooth dining operations.
  • Cultivated positive guest experiences, boosting repeat visits.
  • Venezuela
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Communicated daily specials to customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

SALE ASSOCIATE

Tijerazo Arca / BECO
01.2013 - 04.2019
  • Company Overview: Venezuela
  • Assisted customers with product selection, enhancing satisfaction and loyalty.
  • Implemented visual merchandising strategies, boosting sales and store aesthetics.
  • Mastered product knowledge and sales techniques, driving revenue growth.
  • Managed time efficiently to meet customer needs and store demands.
  • Applied active listening and empathy to resolve customer issues effectively.
  • Drove sales growth through strategic customer engagement.
  • Consistently exceeded targets, contributing to store's overall performance and revenue increase.
  • Fostered strong team relationships, enhancing store efficiency.
  • Mentored new hires, ensuring seamless integration and improved collective performance.
  • Venezuela
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.

ENGLISH TEACHER

THE LITTLE GENIUS ACADEMY
10.2015 - 09.2016
  • Company Overview: venezuela
  • Taught English to young children, fostering language skills and creativity.
  • Introduced basic computer techniques.
  • Developed patience and adaptability in a dynamic learning environment.
  • Venezuela
  • Provided individualized instruction for struggling students.
  • Designed assessments to monitor student progress in English language development.
  • Provided feedback on written assignments submitted by students.
  • Developed and implemented English curriculum to meet the needs of students.
  • Adapted teaching methods based on each student's unique needs and abilities.
  • Explored different approaches to help students improve their reading comprehension skills.
  • Provided individualized instruction to meet the needs of all learners.
  • Handled disciplinary problems with calm and poise and reported escalating issues.

Education

High School -

Clarksburg High School
Clarksburg, MD

Skills

  • Teamwork
  • Time Management
  • Sales Techniques
  • Conflict Resolution
  • Customer service
  • Sales techniques
  • Active listening
  • Problem solving
  • Conflict resolution
  • Communication skills
  • Relationship building
  • Critical thinking
  • Flexible and adaptable
  • Verbal communication
  • Task prioritization
  • Problem-solving
  • Decision-making

Accomplishments

  • Served and hosted guests, enhancing customer satisfaction and loyalty.
  • Maintained cleanliness and order, ensuring a welcoming environment.
  • Assisted in kitchen tasks, contributing to efficient operations.
  • Procured quality ingredients, optimizing supply chain processes.
  • Delivered exceptional customer service, managed reservations, and ensured smooth dining operations.
  • Cultivated positive guest experiences, boosting repeat visits.
  • Taught English to young children, fostering language skills and creativity.
  • Introduced basic computer techniques.
  • Developed patience and adaptability in a dynamic learning environment.
  • Assisted customers with product selection, enhancing satisfaction and loyalty.
  • Implemented visual merchandising strategies, boosting sales and store aesthetics.
  • Mastered product knowledge and sales techniques, driving revenue growth.
  • Managed time efficiently to meet customer needs and store demands.
  • Applied active listening and empathy to resolve customer issues effectively.
  • Drove sales growth through strategic customer engagement.
  • Consistently exceeded targets, contributing to store's overall performance and revenue increase.
  • Fostered strong team relationships, enhancing store efficiency.
  • Mentored new hires, ensuring seamless integration and improved collective performance.

Languages

  • English
  • Spanish

Personal Information

  • Date of Birth: 02/04/92
  • Nationality: Venezuelan

Timeline

WAITRESS/HOST

Bereshit Restaurant
04.2017 - 11.2020

ENGLISH TEACHER

THE LITTLE GENIUS ACADEMY
10.2015 - 09.2016

SALE ASSOCIATE

Tijerazo Arca / BECO
01.2013 - 04.2019

High School -

Clarksburg High School
SHERLYN ABIGAIL GONZALEZ AVILA