Sherlyn Yanes
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Seasonal Assistant Event Coordinator/Lead Inventory Specialist
Eden Events
Houston, Texas
08.2024 - 12.2024
- Managed on-site event staff, providing supervision to ensure high levels of service.
- Worked closely with suppliers to obtain goods and services required for the event.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Prepared budgets and tracked expenditures related to each event.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Created content for emails, newsletters and website regarding upcoming events.
Sales Associate/Pawnbroker
EZ Pawn
Houston
01.2023 - 05.2024
- Computed purchases and received and processed cash or credit payment.
- Developed trusting relationships with customers by making personal connections.
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
Cashier Team Lead
Café Express
Houston
01.2021 - 11.2022
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Processed payments promptly for customers to exceed productivity standards.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Associate of Science - Business Management
Houston Community College
Houston, TX12-2024
Skills
- Event logistics and production
- Detail-oriented
- Operations coordination
- Bilingual
- Inventory organization
- Customer relations
Timeline
Seasonal Assistant Event Coordinator/Lead Inventory Specialist
Eden Events
08.2024 - 12.2024
Sales Associate/Pawnbroker
EZ Pawn
01.2023 - 05.2024
Cashier Team Lead
Café Express
01.2021 - 11.2022
Associate of Science - Business Management
Houston Community College