SHERLYNS MORIS
Customer Service Representative
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
TP USA
11.2023 - 02.2026
- Experienced in responding to customer inquiries, resolving complains, and providing product information.
- Skilled in identifying customer issues and quickly proving relevant solution.
- Utilized customer feedback to improve customer service standards and increase customer loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Bilingual Customer Service Representative
Accenture
01.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Lely High School
Naples, FL 05.2001 -
Skills
Problem solving
Conflict Resolution
Upselling & Cross-selling
Team Management
Multitasking
Computer Literacy
Time management
Effective Communication
Customer service
Active listening
Product knowledge
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
TP USA
11.2023 - 02.2026
Bilingual Customer Service Representative
Accenture
01.2021 - 10.2023
High School Diploma -
Lely High School
05.2001 -