Sherman Liang
3245 Bartlett Ave. Rosemead,CA
Summary
Dedicated and skilled food service professional with four years of experience, seeking to transition into the IS/IT field. Adept at customer service, leadership, and data analysis, with a foundation in computer information systems and advanced proficiency in Microsoft Office applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Panda Express Shift Leader
Panda Express
08.2021 - Current
- Enforced Ecosure policies, ensuring food safety and a healthy work environment
- Managed daily cash and credit transactions, handling upwards of $3,000 in sales
- Served over 300 customers daily, preparing and serving combination bowls and plates with over 15 components
- Led a team of 10+ employees, maintaining cleanliness and efficiency in daily operations
- Successfully raised over $7,000 in donations for the Children's Hospital of Los Angeles through exemplary customer service and communication.
McDonald's Cashier and Crew Member
McDonald's
10.2020 - 09.2021
- Increased daily drive-thru sales by 5% through efficient communication and customer service
- Achieved a 92% accuracy rate in delivering drive-thru orders
- Served over 500 customers daily, maintaining high efficiency and customer satisfaction
- Took on multiple roles, including order taking, cash handling, and food serving, while adhering to food safety procedures.
Education
Bachelor of Science - Computer Information Systems
California State University, Los Angeles
Los Angeles, CA06.2026
High School Diploma -
San Gabriel High School
San Gabriel, CA2021
Skills
- Trilingual (English, Cantonese, Spanish)
- Cash handling
- Public speaking
- Customer service
- POS systems
- Writing and editing
- Advanced Microsoft Excel, Word, & PowerPoint
- Data analysis & research
- Team Leadership
- Attention to detail
- Problem-Solving
Certification
- Master Microsoft Excel, Master Microsoft Word, Master Microsoft PowerPoint (LinkedIn Learning - December 2023)
- AWS Cloud Foundations (Amazon Web Services - Ongoing)
Timeline
Panda Express Shift Leader
Panda Express
08.2021 - Current
McDonald's Cashier and Crew Member
McDonald's
10.2020 - 09.2021
Bachelor of Science - Computer Information Systems
California State University, Los Angeles
High School Diploma -
San Gabriel High School
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