Sherman Williams
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Ramp Operations Dispatcher
Lane Aviation
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with airline refuelers and ramp personnel to coordinate necessary information regarding aircraft service requirements.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Line Service Professional
Lane Aviation
08.2022 - 05.2024
- Maintain a positive and professional image geared toward customer service while working with a team to service corporate, military, and airline aircraft.
- Duties include, but are not limited to, fueling, baggage handling, deicing, towing and cleaning aircraft aircraft.
- Ensure good communication between co-workers on person and on radio.
- Legibly transcribe accurate information on fuel tickets and other pertinent paperwork.
- Adapt to an always evolving work environment, including servicing non-scheduled aircraft, and being ready to work in inclement weather.
Airport Terminal Services Station Operations Coordinator (United Airlines)
09.2014 - 08.2022
- Plan and manage gate assignments for daily arrivals, departures, and overnight aircraft parking
- Perform routine data entry regarding daily flight logs and security search information
- Dispatch pertinent information to relevant parties, such as dispersing fuel load requirements to aircraft fuelers, or bag counts to loading personnel
- Communicate with flight dispatchers and pilots, in the event of irregular operations, such as extreme weather delays, diverted flights, or aircraft maintenance
- Prioritize and manage flight turnover during delays or cancellations, ensuring gate and ground personnel are aware of changes
- Ensure gate and ramp agents with rerouting baggage; assist baggage service agents with researching the locations of misrouted or lost items to ensure positive passenger bag match
- Organize and consolidate flight information for gate agents, ground crew, and flight crew
- Routinely respond to incoming calls, as well as make outgoing calls both via phone and radio
- Accept and ensure cargo, freight, and animal shipments remain safe and are securely loaded to aircraft on time
- United Airlines Qualified Ground Security Coordinator, September 2019 to present
- Assess and analyze potential security threats within all airport areas, including the sterilized security area, lobby, and areas adjacent to the terminal
- Make informed and efficient decisions on responding to and reporting potential security threats based on severity level
- Communicate with TSA, United Corporate Security, local law enforcement, and the Network Operational Control Center to effectively respond to threats.
College Management Trainee for GC Services
10.2013 - 03.2014
- Perform routine collection calls and assist with daily management tasks, including reporting daily needs and goals, reviewing hours worked, and assisting with weekly and monthly performance evaluations
- Facilitate coaching and training for team/area members, providing positive feedback, assisting/taking over calls when needed, and assisting with disciplinary action reviews
- Conduct first and second-round interviews for prospective employees.
Senior Recreational Leader for RPAC Community Programs
04.2011 - 08.2013
- Adapted Recreational Sports – Host workout accommodations and outreaches for patrons with disabilities, create lesson plans and teach swim lessons to children with developmental disabilities, June 2012 to July 2013
- Youth and Family Department: Camp Recky Inclusion Specialist – Develop strategies to help children with developmental disabilities socialize and engage in active play with other children during camp activities; July to August 2012
- Buckeyes in Training Counselor– Facilitate themed educational play activities for preschool-aged children; June to July 2012; June to July 2013
- RPAC Kids Zone Attendant: caregiver for children from ages 2 months to 12 years; May 2011 to July 2013
- Community Programs Birthday Party Host; April 2011 to August 2012
- School-year Camp Counselor for Scarlet & Grey Days, and Camp Now and Then; Fall 2011 to Spring 2013
- Camp Recky Counselor; June to August 2011; June to August 2013.
Education
B.A. in Human Development and Family Science, Minor in Sexuality Studies -
The Ohio State University
Columbus, OH05.2013
Centennial High School -
Columbus, OH06.2009
Skills
- Microsoft Office Suite
- Google Docs
- Data analysis
- Threat analysis and response
- Self-motivated and efficient
- Time management
- Data Entry
- Dispatch software
- Stress Tolerance
- Prioritizing calls
- Customer Relations
- Customer Relationship Management
- Work Order Management
- Incident Reporting
- Customer Service
- Critical Thinking
Timeline
Ramp Operations Dispatcher
Lane Aviation
05.2024 - Current
Line Service Professional
Lane Aviation
08.2022 - 05.2024
Airport Terminal Services Station Operations Coordinator (United Airlines)
09.2014 - 08.2022
College Management Trainee for GC Services
10.2013 - 03.2014
Senior Recreational Leader for RPAC Community Programs
04.2011 - 08.2013
B.A. in Human Development and Family Science, Minor in Sexuality Studies -
The Ohio State University
Centennial High School -
Similar Profiles
Ariel AlvarezAriel Alvarez
Airframe and Powerplant Technician at Victory Lane AviationAirframe and Powerplant Technician at Victory Lane Aviation
Souad AlDossarySouad AlDossary
Admin Assistant at Aramco Aviation (Aloula Aviation Company) Safety & Quality Dep.Admin Assistant at Aramco Aviation (Aloula Aviation Company) Safety & Quality Dep.
Christin OppermanChristin Opperman
Aircraft mechanic trainee at Signa Aviation/ West Air Aviation.Aircraft mechanic trainee at Signa Aviation/ West Air Aviation.