Claudia McKinney
DeSoto,TX
Summary
Results-driven operations specialist with extensive experience in managing logistics for high-volume accounts. Expertise in optimizing daily processes and resolving complex challenges, leading to enhanced efficiency and seamless communication among drivers, customers, and internal teams.
Overview
25
25
years of professional experience
Work History
Operations Specialist Sr/Dispatcher
Schneider National Carrier's
12.2024 - Current
- Work on VTL Dedicated Account Management for several grocery store customers. Sprouts, Albertsons, Ready Foods, Soli, and other accounts like Costco, Coke, and Taylor Farms.
- Optimized daily operations by resolving issues and supporting drivers and customers on the Sprouts grocery account across multiple states.
- Coordinated with warehouse, drivers, and customers to ensure trailer loads were ready by dock out times.
- Managed resource load recovery for driver call-ins, mechanical breakdowns, and weather disruptions to maintain operational flow.
- At any one time I manage 45 to 70 individual trailer loads.
- Load Management: Assigning freight to drivers, optimizing driver capacity, and ensuring efficient load recovery.
- Supported drivers in resolving issues, including breakdowns, to ensure timely pickups and deliveries.
- Trace and track loads for On time delivery.
- Operational Optimization: Identifying areas for improvement in daily processes and implementing solutions to enhance efficiency and productivity.
- Performance Monitoring: Tracking and monitoring driver performance, providing feedback to management, and identifying areas for improvement.
- Training and Development: Assisting with training new employees on operational procedures and best practices.
Shipment Management Coordinator
RYDER INTERGRADED LOGISTICS
04.2024 - 12.2024
- Job Summary: Provided logistical solutions to customer requirements and requests, acted as after-hours contact via pager for customer account, facilitation of non-typical or specialized customer requests, routed shipments using enabling technologies and business processes to ensure maximum value to customers, and ongoing operational activities. Responsibilities:
- Handled extensive telephone calls from internal and external customers, identified transportation problems, and resolved them quickly and cost-effectively.
- Utilized the most efficient and cost-effective mode determination for Ryder and the customer.
- Identified possible cost savings for the customer and entered shipment level information from customers into TMC operational support systems.
- Utilized methods and procedures to achieve process compliance and organizational goals, support and maintain standard customer and operational reporting.
- Tracked and traced POD inquiries, resolving customer complaints and issues to enhance satisfaction.
- Facilitated flexible work arrangement, balancing remote and on-site responsibilities to meet organizational needs and support team objectives.
Wave Planner Coordinator/Outbound Shipment & Inventory Specialist /Data Entry Specialist
GEODIS
12.2021 - 04.2024
- Daily coordination and management of the release of all orders from WMS to automation
- Managed pick level process for orders, prioritizing emergency orders and service cut-offs to ensure timely fulfillment
- Coordinated material movement within facility, optimizing workflow and ensuring availability for production
- Oversaw batching of incoming orders and scheduling of production requirements
- Reviewed, expedited, and ensured materials were available for production
- Communicated with all departments on material shortages
- Performed cross-training duties with Inventory Control and cycle counts
- Conducted regular checks to ensure materials/orders are progressing on time
- Utilized IBM Cognos for data analysis and reporting
- Employed Smartsheet for project tracking and management
- Collaborated with Line Manager and the Senior Operations Manager for team objectives
- Trained predominantly Spanish-speaking warehouse teammates in logistics, packing, auditing, and inventory control to enhance team capabilities
- Translated daily in English/Spanish; 60% of warehouse floor workers and 20% of the Transportation Drivers were Spanish-speaking only.
- Manhattan Warehouse Management System (WMS)
- Flow Warehouse Management System (WMS)
Operations Asst. Manager/Dispatch
M.C. Lawn And Landscaping
10.2010 - 11.2021
- Organized shipping, receiving, distribution, or transportation activities
- Directed staff in resolving challenging or intricate issues to enhance service quality
- Maintained control over office activities to guarantee adherence to quality standards
- Oversaw quality control measures during service delivery, enhancing customer satisfaction rates.
- Actively contributed to service team efforts, increasing overall output
- Implemented departmental policies and practices to uphold service standards and compliance
- Evaluated employee work performance and regulatory compliance
- Resolved customer issues and responded to inquiries
- Established and communicated office or administrative staff work schedules, deadlines, and responsibilities
- Coordinated scheduling for landscaping projects, ensuring timely completion and resource allocation.
- Facilitated hiring procedures to build a skilled workforce aligned with company needs.
- Conducted financial analyses and prepared recommendations
- Planned office services including parking, maintenance, and security
- Monitored ecommerce operations for legal compliance.
2E1X1- Satellite, Wideband Telemetry Systems Certified Electronic Maintenance Technician
Combat Communications Maintenance Tech-2E1X1
03.2001 - 09.2010
- United States Air Force- Active
- Deployed, operated and sustained ground and space-based satellite, Beyond Line-of-Sight (BLOS) wideband communications, telemetry, and instrumentation systems.
- Conducted routine maintenance and repairs on electronic systems to ensure operational efficiency.
- Oversaw and coordinated wireless communications systems and networks base wide.
- Managed E-Commerce procurement for all wireless communication hardware, software, and contractual services, ensuring compliance with requirements.
- Managed projects and worked with regional partners on interoperability and shared wireless networks
- Trained and certified newly appointed service members and civilians, enhancing operational readiness at base and squadron.
- Certified Train the Trainer (Created/Trained multiple training classes and materials geared toward their preferred learning method Auditory, Visual/digital, Hands-on courses)
- Created efficient documentation system, streamlining access to critical information for team and stakeholders.
- Built networks to promote military missions
Education
High school Diploma -
South Texas High School For Health Professions
Mercedes, TXAssociate of Applied Science - Electronic Principles
College Of The Air Force
Lackland AFB, TXBachelor's degree - Management
Dallas Baptist University
Dallas, TXSkills
- Supply chain management
- Inventory management
- Warehouse management
- Supplier management
- Client relationship management
Supply chain management - ERP systems
- Analytics
- Microsoft Office Suite
- Effective time management
- Team collaboration
Languages
- English — Fluent
- Spanish — Fluent
Timeline
Operations Specialist Sr/Dispatcher
Schneider National Carrier's
12.2024 - Current
Shipment Management Coordinator
RYDER INTERGRADED LOGISTICS
04.2024 - 12.2024
Wave Planner Coordinator/Outbound Shipment & Inventory Specialist /Data Entry Specialist
GEODIS
12.2021 - 04.2024
Operations Asst. Manager/Dispatch
M.C. Lawn And Landscaping
10.2010 - 11.2021
2E1X1- Satellite, Wideband Telemetry Systems Certified Electronic Maintenance Technician
Combat Communications Maintenance Tech-2E1X1
03.2001 - 09.2010
High school Diploma -
South Texas High School For Health Professions
Associate of Applied Science - Electronic Principles
College Of The Air Force
Bachelor's degree - Management
Dallas Baptist University