Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Open To Work

Claudia McKinney

DeSoto,TX

Work Preference

Job Search Status

Open to work

Desired Job Title

Operations Specialist Sr/DispatcherShipment Management CoordinatorLogistics CoordinatorDispatcherAssistant Manager of Operations

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: DeSoto, TX, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

A pragmatic and focused individual recognized for

"Making Seemingly Impossible Situations Work."

A Proven and Verifiable record for: Over 25+ years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. Establishing business process improvement, utilizing technological understanding, time management, problem identification with corrective action and exceptional relationship management fostering.

Overview

28
28
years of professional experience

Work History

Operations Specialist Sr/Dispatcher

Schneider National Carrier's
Wilmer, TX
12.2024 - Current
  • Work on VTL Dedicated Account Management for several grocery store customers. Sprouts, Albertsons, Ready Foods, Soli, and other accounts like Costco, Coke, and Taylor Farms.
  • Make sure trailer loads are ready by dock out times by communicating with warehouse, drivers and customer.
  • Trace and track loads for On time delivery.
  • Resource load recovery for driver call-ins, mechanical breakdowns and weather conditions.
  • At any one time I manage 45 to 70 individual trailer loads.
  • I am responsible for optimizing daily operations, resolving issues, and supporting drivers and customers on a dedicated account for Sprouts grocery stores spanning from California to Georgia. I work closely with drivers to address challenges, ensure efficient freight movement, and maintain communication with various stakeholders to ensure smooth operations. My Daily Key Responsibilities:
  • Driver Support: Assisting drivers with issues, including breakdowns, ensuring timely pickup and delivery, and providing support to help them stay on the road.
  • Operational Optimization: Identifying areas for improvement in daily processes and implementing solutions to enhance efficiency and productivity.
  • Communication and Collaboration: Maintaining clear communication with drivers, customers, and internal teams to resolve issues and ensure smooth operations.
  • Problem Solving: Analyzing and resolving problems related to customer service, internal departments, and external vendors.
  • Load Management: Assigning freight to drivers, optimizing driver capacity, and ensuring efficient load recovery.
  • Compliance and Safety: Ensuring compliance with company policies and safety regulations.
  • Performance Monitoring: Tracking and monitoring driver performance, providing feedback to management, and identifying areas for improvement.
  • Training and Development: Assisting with training new employees on operational procedures and best practices.

Shipment Management Coordinator

RYDER INTERGRADED LOGISTICS
Fort Worth, TX
04.2024 - 12.2024
  • Job Summary: Provided logistical solutions to customer requirements and requests, acted as after-hours contact via pager for customer account, facilitation of non-typical or specialized customer requests, route shipments using enabling technologies and business processes to ensure maximum value to customers, and on-going operational activities. Responsibilities:
  • Handled extensive telephone calls from internal and external customer base, identify possible transportation problems and resolve quickly and in a cost effective manner.
  • Utilized the most efficient and cost-effective mode determination for Ryder and the customer.
  • Identified possible cost savings for the customer, receive and enter shipment level information from customers into TMC operational support systems.
  • Utilized methods and procedures to achieve process compliance and organizational goals, support and maintain standard customer and operational reporting.
  • Tracked and Traced/POD inquiries, resolved and tracked customer complaints and issues, provided feedback on SMR performance, ensured, and promoted a safe and secure work environment, related duties as assigned by Management.
  • Schedule: Hybrid 9am-6pm or 8-5PM Mon and Fri remote, Tue-Thu in office

Wave Planner Coordinator/Outbound Shipment & Inventory Specialist /Data Entry Specialist

GEODIS
Dallas, TX
12.2021 - 04.2024
  • Daily Co-ordinated and managed release of orders from WMS to automation
  • Pyramid Director Warehouse Execution System (WES)
  • Pyramid Warehouse Control System (WCS)
  • Manhattan Warehouse Management System(WMS)
  • Flow Warehouse Management System(WMS)
  • Red Prairie Warehouse Management System(WMS)
  • IBM Cognos
  • Smartsheet Application Work Execution Platform
  • Managed pick level process of orders and maintained priority of emergency orders and service cut offs
  • Collaborated with Line Manager and the Senior Operations Manager for team objectives
  • Oversaw batching of incoming orders and scheduling of production requirements
  • Coordinated material movement within the facility
  • Reviewed, expedited, and ensured materials are available for production
  • Communicated with all departments on material shortages
  • Performed cross-training duties with Inventory Control and cycle counts
  • Conducted regular checks to ensure materials/orders are progressing on-time
  • Trained mostly Spanish speaking warehouse teammates in logistics, putting/packing, auditing and inventory control when requested by management.
  • Translated daily in English/Spanish, 60% warehouse floor workers and 20% of the Transportation Drivers were Spanish speaking only.

Operations Asst. Manager/Dispatch

M.C. Lawn And Landscaping
Dallas, TX
10.2010 - 11.2021
  • Gave staff members direction on handling challenging or intricate issues
  • Took an active role in the work of service team to boost output
  • Calculated work schedules based on service needs
  • Planned office services including parking, maintenance, and security
  • Evaluated employee work performance and regulatory compliance
  • Maintained control over office activities to guarantee adherence to quality standards
  • Organized shipping, receiving, distribution, or transportation activities
  • Implemented company or departmental policies, practices, and service standards
  • Conducted financial analyses and prepared recommendations
  • Established and communicated office or administrative staff work schedules, deadlines, and responsibilities
  • Resolved customer issues and responded to inquiries
  • Reviewed production, payroll, or shipping records and reports
  • Recruited, interviewed, and hired employees.
  • Ensured compliance with applicable laws related to ecommerce operations.

2E1X1- Satellite, Wideband And Telemetry Systems Certified Electronic Maintenance Technician

Combat Communications Maintenance Tech-2E1X1
Macdill AFB, FL
03.2001 - 09.2010
  • United States Air Force- Active
  • Trained and Certified all new appointed service members and civilians at assigned base/squadron.
  • Certified Train the Trainer (Created/Trained multiple training classes and materials geared toward their preferred leaning method Auditory, Visual/digital, Hands-on courses)
  • Retired as Assistant Manager of P.W.C.S
  • Responsible for overseeing and coordinating wireless communications systems and networks base wide.
  • Oversaw all and performed E-Commerce procurement activities for all wireless comm hardware, software, and contractual services
  • Maintained a thorough understanding of all contractual obligations
  • Trained Squadron Appointed Military and Civilian Point of Contact personnel
  • Managed projects and worked with regional partners on interoperability and shared wireless networks
  • Developed an efficient system of documentation
  • Built networks to promote military missions
  • Deployed, operated and sustained ground and space based satellite, Beyond Line-of-Sight (BLOS) wideband communications, telemetry, and instrumentation systems.

QA Facilitator/Center Training Manager

Nabi Biomedical Plasma Center
Grand Prairie, TX
01.1999 - 03.2001
  • Quality Assurance Facilitator and Training Center Manager
  • Headed all Federal, Company, and Customer Center Audits
  • Center-Wide/Digital Conversion Roll-out Certified Trainer
  • Laboratory specimen collection and processing Supervisor
  • Maintained compliance of SOP(Standard of Procedures) and regulatory guidelines
  • Provided advice and consultation to management team
  • Performed Quality Assurance review, quarantine and release of product shipments
  • Participated in the interviewing and hiring process
  • Provided direction and oversight of Training Compliance of all Center Staff.
  • Collaborated with the Center Manager to complete all audit responses
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Recommended and implemented ways to increase employee morale and productivity

Traffic Logistics Coordinator/Dispatcher/Data Entry Specialist

Fritz Companies, Inc.
Coppell, TX
12.1997 - 01.1999
  • Dispatched all transportation logistics work orders for bonded and unbonded freight company wide.
  • Dispatched all types of delivery methods, hot shots locally to international logistics
  • Kept track of all dispatch work orders and services delivered information for companies like Boeing, Lucent Technologies, Halliburton
  • Informed staff/customer of transportation issues
  • Maintained continual communication and meetings with Transportation Logistics Carriers
  • Conferred with customers or supervising personnel
  • Kept records in organized filing system
  • Interpreted specifications and procedures (English/Spanish)
  • Participated in carrier management activities like selection, qualification, and performance review.

Education

Bachelor's degree - Management

Dallas Baptist University
Dallas, TX
03-2026

undefined

College Of The Air Force
Lackland AFB, TX
09-2001

High school Diploma - undefined

South Texas High School For Health Professions
Mercedes, TX
06-1994

Skills

  • Collaborative team management
  • Effective time management
  • Data analysis
  • Effective strategic leadership
  • Preventative hardware maintenance
  • Sales support
  • SharePoint administration
  • Supplier relationship management
  • Quality control
  • Computer operation
  • Client relationship management
  • Supply chain management
  • ERP systems
  • Microsoft Outlook
  • AWS
  • Data collection
  • Windows
  • Relationship management
  • Analytics
  • ISO 9001
  • SharePoint administration
  • Databases
  • Warehouse management
  • Laboratory experience
  • Cognos

LANGUAGES

English — Fluent
Spanish — Fluent

Timeline

Operations Specialist Sr/Dispatcher

Schneider National Carrier's
12.2024 - Current

Shipment Management Coordinator

RYDER INTERGRADED LOGISTICS
04.2024 - 12.2024

Wave Planner Coordinator/Outbound Shipment & Inventory Specialist /Data Entry Specialist

GEODIS
12.2021 - 04.2024

Operations Asst. Manager/Dispatch

M.C. Lawn And Landscaping
10.2010 - 11.2021

2E1X1- Satellite, Wideband And Telemetry Systems Certified Electronic Maintenance Technician

Combat Communications Maintenance Tech-2E1X1
03.2001 - 09.2010

QA Facilitator/Center Training Manager

Nabi Biomedical Plasma Center
01.1999 - 03.2001

Traffic Logistics Coordinator/Dispatcher/Data Entry Specialist

Fritz Companies, Inc.
12.1997 - 01.1999

undefined

College Of The Air Force

High school Diploma - undefined

South Texas High School For Health Professions

Bachelor's degree - Management

Dallas Baptist University

Similar Profiles

  • Claudia McKinneyClaudia McKinney

    Operations Specialist Sr/Dispatcher at Schneider National Carrier'sOperations Specialist Sr/Dispatcher at Schneider National Carrier's

  • Anjali ChaturvediAnjali Chaturvedi

    Category Operations Sr Associate at Physics Wallah Pvt. Ltd.Category Operations Sr Associate at Physics Wallah Pvt. Ltd.

  • Vishal DharVishal Dhar

    SR ENGINEER - SYSTEMS OPERATIONS at Worldpay (Formerly known as FIS)SR ENGINEER - SYSTEMS OPERATIONS at Worldpay (Formerly known as FIS)

  • Tanya ChandlerTanya Chandler

    Quality Assurance Specialist Sr at Honda Developing and Manufacturing of AmericaQuality Assurance Specialist Sr at Honda Developing and Manufacturing of America

CREATE PROFILE
Claudia McKinney