Shermaneka Fobb
Reserve,LA
Summary
I am the leading trainer in productivity an operations love sharing my knowledge to my peers. A good retail manager needs to wear many hats, without compromising any part of their role. They must be capable of running an efficient store, scheduling employees, enforcing company policies and more. Hitting sales targets and keeping your team motivated are two of the most important parts of a retail manager an building a culture. Accomplished, innovative retail management professional with extensive senior-level experience in multi-site retail operations, business development, merchandising, customer service, sales management, program/project management, procedure formulation and employee development. Advanced leadership skills with success guiding groups to achieve goals and working with multiple resources to bridge the gap between business objectives and operational capabilities. In-depth knowledge of retail management techniques, with the ability to improve processes, analyze complex issues and develop solutions, manage/motivate teams, and attain major company.
Overview
13
13
years of professional experience
Work History
Family Dollar
Kenner, LA
05.2020 - Current
- Hiring and supervising employees.
- Delegating tasks and performing inventory checks.
- Ensuring that shelves are fully stocked with correct product.
- Building relationships with vendors.
- Creating planograms to display products.
- Promote a customer-focused approach to growth by creating an atmosphere of enthusiastic personalized customer service.
- Recognized for building and leading teams that provided exceptional customer service according to established standards.
- Delivered excellent customer service by consistently reacting to customer requests for new items.
- Provided excellent customer service, and responded effectively in resolving customer questions/problems.
- Served as a liaison by providing feedback to Store Manager and District Manager on the effectiveness of merchandising and operational plans and programs.
- Reduced employee turnover by 15% due to improvements in training and scheduling employees.
- Provided timely feedback to department heads and employees on individual and department performance.
- Ensured proper inventory management and reduced overstock by 29%.
- Oversaw and recorded the delivery of merchandise, compared records with merchandise ordered and reported discrepancies in order to control costs.
- Improved sales by 16% by teaching employees new upselling techniques.
- Vetted resumes, conducted interviews, and hired 22 new employees.
- Determined when to order inventory and how much to order.
- Resolved employee and customer conflicts in a patient and timely manner.
- Experienced and results-oriented Store Manager with three years of managerial experience in retail environments.
- Motivated professional strengths employee relations organization and visual merchandising.
- Prepared organized, and trained in product knowledgeable and store regulations.
- Committed to creating an environment that is conducive to achieving increased sales.
Store Manager
Dollar Tree
New Orleans
09.2020 - 05.2022
- Led teams of up to 15 or more salespeople, motivating them to increase sales while promoting brand recognition and loyalty.
- Constantly going the extra mile.
- Won top area store based on annual sales growth/Shrink.
- Leadership and management training.
- Strong expense and account management expertise.
- Excellent memory and attention to detail - mastery of in-store logistics, systems, and inventory.
- Proficient in delivering excellent service to ensure high levels of customer satisfaction.
- Skilled in motivating the sales team to meet sales objectives by training and mentoring staff.
- Adept in creating business strategies to attract new customers, expand store traffic, and enhance profitability.
- Highly skilled in developing and arranging promotional material and in-store displays.
- Customer service.
- Payroll.
- Schematics.
- Cash handling.
- Staffing Planner sets.
- Ordering.
- Uncaps.
- Merchandising.
- Truck.
- Business Center Shrink.
- Weekly Store Summary CCTV.
- People leadership.
- Sales leadership.
- Resilience.
- Organization.
- Communication.
Store Manager
Dollar General
New Orleans, LA
09.2012 - 10.2020
- I was capable of running an efficient store, scheduling employees, enforcing company policies and more.
- Hitting sales targets and keeping your team motivated are two of the most important parts of a retail manager job.
- Assisted in increasing quarterly sales revenue by 10% each quarter for 2+ years.
- Hired and trained 20+ sales associates and motivated them to become high-selling and hardworking team members with strong knowledge of inventory.
- Adhered to company standard operating procedures (SOP) ensuring store merchandise and cash were safely and professionally handled.
- Helped to coordinate sales associates' weekly schedules and new employee training systems.
- Provided strong service to customers, increasing customer loyalty and ensuring high rate of repeat customers.
- Payroll.
- Planograms.
- Cash handling.
- Staffing.
- Mag sets.
- Ordering.
- Encaps.
- Merchandising.
- Truck.
- Communication Center.
- Shrink.
- Weekly Store Summary.
- CCTV.
- People leadership.
- Sales leadership.
- Resilience.
- Organization.
- Communication.
- Maintained profitable operations in family clothing market.
- Controlled costs by effectively negotiating with vendors.
- Hired, recruited, and trained quality employees.
- Developed incentive programs to reward top performers.
- Organized yearly Christmas party to thank associates.
- Creatively marketed clothing to diverse groups, including college students, moms groups, and local sporting organizations.
- Maintain the department in orderly and clean manner.
- Change prices as required when such need arises.
- Place order for any item that is presently out of stock in the event such item is not automatically ordered by the system.
- Assist in training new employees when called upon to help out.
- Managers oversee the functioning and productivity of a company division.
- Their primary responsibilities include recruiting and dismissing staff, establishing and working towards strategic departmental goals and managing a departmental budget management assumes responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.
- Retail department managers organize and maintain store merchandise according to the merchandising layout plan, also known as a planogram.
- District and regional managers judge the department, the store and its managers based on how closely a retail department follows the corporate planogram.
- Department managers have some flexibility when it comes to merchandising new items or items sent to the store for quick sale.
- In such cases, merchandise managers create eye-catching displays to sell the products.
Education
High school or equivalent - Business Management
East St John High
Reserve, LASkills
- Retail Management
- Store Management Experience
- Profit & Loss
- Merchandising
- Customer Service
- Management
- Sales Management
- Recruiting
- Loss Prevention
- Payroll
- Pricing
- Planograms
- Operations Management
- Supervising Experience
- CCTV
- Assistant Manager Experience
- Documentation review
- Retail sales
- English
- Basic math
- Business Development
- Leadership
- Communication
CUST
Authorized to work in the US for any employer
Timeline
Store Manager
Dollar Tree
09.2020 - 05.2022
Family Dollar
05.2020 - Current
Store Manager
Dollar General
09.2012 - 10.2020
High school or equivalent - Business Management
East St John High