Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shermesa Johnson

Houston,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

12
12
years of professional experience

Work History

Customer Service Associate

Bisou Continental Cuisine
05.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Loan Servicing Agent

Exeter Finance
04.2017 - 03.2020
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
    • Reviewed and validated details of loan applications and closing documentation.
    • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
    • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
    • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
    • Worked with customers in an effort to satisfy any deficient balances.
    • Reviewed delinquent accounts daily , maintained losses at or below established guidelines for assigned job duties.
    • Accurately document all account activities and pertinent information to include but not limited to verifications and demographic changes.

Server Bartender Trainer

Cheesecake Factory
02.2012 - 02.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Applied Science - Communication

University of Houston - Downtown
Houston, TX
05.2023

Skills

  • Customer Support
  • Clerical Support
  • Regulatory Compliance
  • Team Collaboration
  • Customer Service
  • Effective Communication
  • Positive Attitude
  • Active Listening
  • Assertiveness
  • Telephone Etiquette
  • Strong Analytical and Problem Solving Skills
  • Computer Skills
  • Verbal Communication
  • Dependable and Responsible

Timeline

Customer Service Associate

Bisou Continental Cuisine
05.2020 - Current

Loan Servicing Agent

Exeter Finance
04.2017 - 03.2020

Server Bartender Trainer

Cheesecake Factory
02.2012 - 02.2017

Associate of Applied Science - Communication

University of Houston - Downtown

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Shermesa Johnson