Shermiah Campbell
Easley,SC
Summary
Hardworking individual accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Contact Center Team Lead
TD Bank
Greenville, SC
03.2021 - Current
- Assists in developing and implementing training plans for contact center staff.
- Monitor call queues to ensure efficient customer service operations.
- Maintains daily records of team performance, attendance, and customer feedback.
- Conducts regular coaching sessions with team members to improve customer service skills.
- Resolves escalated customer inquiries in a timely manner.
- Facilitates weekly meetings with team members to discuss objectives, challenges, successes.
- Create reports summarizing key performance metrics such as average handle time, first call resolution rate.
- Train new staff in relevant processes and procedures.
- Provided leadership and administer performance plans for guidance to team members, ensuring that tasks are completed on time and to a high standard.
Patient Unit Secretary
Oconee Memorial Hospital
Seneca, SC
09.2020 - 02.2023
- Reviewed patient records to check accuracy of information and implement updates.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Prepared and sent financial statements to support bookkeeping functions.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Conducted patient intake interviews to collect medical information and insurance details.
- Provided administrative support to the nursing staff by transcribing physician orders, scheduling appointments, and preparing medical records.
College Recruiter
Greenville Technical College
Greenville, South Carolina
09.2019 - 03.2021
- Provided guidance and support for new hires transitioning into their roles within the organization.
- Conducted campus visits, information sessions and interviews to recruit qualified candidates.
- Coordinated recruitment efforts between admissions staff and other departments at the college or university.
- Researched best practices in college recruiting and implemented new strategies for improving results.
Human Resource Specialist/Recruitment Consultant
Whole Family Behavioral Health
Seneca, SC
11.2016 - 09.2019
- Managed strategy for performance evaluation, corrective action, and disciplinary measures.
- Trained staff on software functionality for employee referral program, sensitive position tracking, and tuition assistance program.
- Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state, and local regulations.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
Human Resource Manager/Owner/Recruiter
Pampered Parlor Day Spa
Seneca, SC
09.2008 - 11.2016
- Advised leadership on vacation and sick time, benefits, job services, and employment discrepancies.
- Held exit interviews and documented information discussed with employees.
- Formulated a corrective action plan through analysis of management feedback and consultation with employees.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Provided HR consultation services to leadership and department heads.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Participated in local job fairs and recruitment events for prospective hiring.
Education
Bachelor of Arts - BS in Business Administration/ HR Management
Strayer University
Washington, DC12-2025
Associate of Science -
Greenville Technical College
Greenville, SC05.2020
Skills
- Recruited, hire, trained 100 plus employees' over time
- Performed background and reference checks on potential employees
- Documentation and database entry skills
- Collaborated with other managers to provide support when needed
- College recruiting for Community College
- Assist in fraud and identity claims
- Microsoft Office Systems (Word, Excel, Powerpoint etc), Quickbooks
- Developed time management skills and always maintained confidentiality with clients
Certification
Greenville Technical College
- Certified Cosmetologist & Owner, Pampered Parlor Day Spa- 2008
- Certified Medical Coder, 2023
Timeline
Customer Contact Center Team Lead
TD Bank
03.2021 - Current
Patient Unit Secretary
Oconee Memorial Hospital
09.2020 - 02.2023
College Recruiter
Greenville Technical College
09.2019 - 03.2021
Human Resource Specialist/Recruitment Consultant
Whole Family Behavioral Health
11.2016 - 09.2019
Human Resource Manager/Owner/Recruiter
Pampered Parlor Day Spa
09.2008 - 11.2016
Bachelor of Arts - BS in Business Administration/ HR Management
Strayer University
Associate of Science -
Greenville Technical College
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