Shermya Smith
Tuscaloosa,AL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
Work History
Quality Control Inspector
Elwood Staffing
Vance, AL
04.2023 - Current
- Investigated customer complaints to take necessary corrective actions.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
- Leveraged software applications to manage inspection data efficiently, enabling prompt generation of detailed reports for management review.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Customer Service Representative
State Farm (WFH)
Tuscaloosa, AL
10.2022 - 04.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Administrative Assistant
Smith’s Automotive
Tuscaloosa, AL
06.2020 - 09.2022
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Developed strategies to streamline and improve office procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Highschool Diploma -
Greene County High School
Eutaw, AL05.2020
Skills
- Documentation and Recordkeeping
- Reporting Skills
- Maintaining Employee Files
- Scheduling
- Quality Control Planning
- Technical knowledge
- Reporting and analysis
- Presentation Skills
- Decision-Making
Timeline
Quality Control Inspector
Elwood Staffing
04.2023 - Current
Customer Service Representative
State Farm (WFH)
10.2022 - 04.2023
Administrative Assistant
Smith’s Automotive
06.2020 - 09.2022
Highschool Diploma -
Greene County High School