Shernai T. Banks
Alexandria,VA
Summary
Dedicated Registered Nurse professional offering years of success in leading highly effective teams while providing superior patient care. Nursing background includes nursing management, telemetry, oncology, and trauma within a Level II trauma center and Magnet-designated hospital, as well as a Federally Qualified Health Center. Master’s prepared and Certified Clinical Nurse Leader trained to practice across the continuum of care within any healthcare setting focusing on care coordination, risk management, quality improvement, interprofessional collaboration, and implementation of Evidence-based practice.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Nurse Manager
George Washington Medical Faculty Associates
Washington, DC
10.2023 - Current
- Supervise and manage over 20 nurses and clinical support staff in the Division of Hematology/Oncology and Infusion Services.
- Supervise hiring, training, and development of nursing and nursing support orientation.
- Develop and implement clinical policies and procedures to ensure patient safety and quality of care.
- Monitor performance metrics such as quality assurance indicators, patient satisfaction surveys and budgeting for staffing needs.
- Identify areas of improvement in operational processes to increase efficiency throughout the department.
- Conduct regular meetings with nursing staff to discuss changes in clinical practice standards or protocols.
- Facilitate interdisciplinary communication between departments to improve overall patient experience.
- Implement strategies designed to reduce medical errors through risk assessment techniques.
- Assist in developing educational programs for nursing staff on topics related to safe practice standards or new oncological regimens.
- Complete daily rounds of nursing department while upholding acceptable nursing standards.
- Establish and maintain positive relationships with residents, physicians, hospital staff, patients and families.
- Pursue opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
Clinical Nurse Manager
Community of Hope
Washington, DC
09.2021 - 09.2023
- Supervised daily nursing and medical assistant activities and general operations, while delivering exceptional care and building solid nursing teams for outpatient primary care facility for more than 10 providers and midwives; ensuring smooth patient flow and team coordination for patient visits.
- Supervised hiring, training, and development of nursing and medical assistant staff.
- Collaborated with departmental leaders and management teams in order to implement and evaluate programs and services.
- Ensured high quality of care for patients following the guidelines of the Patient Centered Medical Home model.
- Ensured that the practice follows company protocols and remains compliant with HRSA as a Federally Qualified Health Center.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational and medical staff guidelines.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Created applicable procedures, training and operating standards to implement quality improvement plans.
- Evaluated healthcare operations in comparison to guidelines.
- Assessed condition, care and records of current patients to make timely decisions on standards.
- Leveraged quality metrics data to assess positive and negative aspects of current operations.
- 2022 Juneteenth Ambassador Award Recipient
Co-Founder & CEO
Queens Youth Program
Norristown, PA
09.2021 - Current
- Developed vision for the creation of a youth empowerment and mentorship program for minority high school females.
- Led organization by establishing non-profit and actualizing operational plans to meet goals.
- Built strategic partnerships by cultivating relationships with employees and experts.
- Assist in grant writing and funding sources for non-profit.
Registered Nurse
Main Line Health
Paoli, PA
08.2019 - 09.2021
- Provided inpatient nursing care to oncology, heart failure, trauma, and chronic obstructive pulmonary disease (COPD) patients; coordinated treatment with multidisciplinary teams; assisted as charge nurse; trained new nurses and staff; COVID-19 Vaccine Ambassador; Nurse Residency Program Champion; Diversity, Respect, and Inclusion Committee Member.
- Assessed patient ports and PICC lines to start infusions, administered and mixed chemotherapy regimens, blood and iron transfusions, IVIG to patients as indicated, and discussed side effects and good nutrition recommendations.
- Coordinated and performed patient admissions, transfers and discharges.
- Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals.
Patient Care Technician
Main Line Health
Malvern, PA
04.2016 - 05.2017
- Obtained vital signs, collected specimens, responded to rapid responses, performed catheterization care and assisted activities of daily living; provided appropriate emotional support to patients and families, documented patient’s care in Sorian Record.
Medicare Customer Service Representative
Independence Blue Cross
Philadelphia, PA
06.2015 - 03.2016
- Received inbound phone calls from Medicare customers assisting with claim inquiries, benefit and coverage questions, prescription claims; filed appeals and grievances; made outbound calls to providers.
Patient Service Representative
Penn Medicine
Philadelphia, PA
07.2014 - 05.2015
- Scheduled for Renal, Hypertension, and Electrolyte Division and Penn Phlebotomy; triaged patient inquiries and phone calls; scheduled clinical and lab appointments; had administrative access to edit department protocols; trained new employees.
Education
Master of Science - Nursing
University of Virginia
Charlottesville, VA05.2019
Bachelor of Arts - Sociology
University of Virginia
Charlottesville, VA05.2014
Skills
- Certified Clinical Nurse Leader (CNL)
- Certification of Fundamentals of Chemotherapy Immunotherapy Administration through ONS
- Care Coordination
- Nursing Assessment and Critical Thinking
- Leadership
- Quality Improvement
- Preventive Healthcare
- Recruiting and Training
- Community Healthcare Programming
- Compliance and Risk Management
- Decision Making
- VFC Compliance
- Basic Life Support (BLS)
- IV Drug Therapy Management
- Chronic Care Management
- Palliative and Pain Management
- Nursing Staff Leadership
- EPIC and ECW Electronic Medical Record Systems
Certification
- District of Columbia Registered Nurse License Number-RN200002976
- Virginia Registered Nurse License Number-0001309724
Publications
- Mitchell EM, Doede AL, McLean Estrada M, Granera OB, Maldonado F, Dunn B, Banks S, Marks-Symeonides I, Morrone D, Pitt C, Dillingham RA. Feasibility and Acceptability of Tele-Colposcopy on the Caribbean Coast of Nicaragua: A Descriptive Mixed-Methods Study. Telemed Rep. 2021 Nov 5;2(1):264-272. doi: 10.1089/tmr.2021.0024. PMID: 35720751; PMCID: PMC9049806.
Timeline
Clinical Nurse Manager
George Washington Medical Faculty Associates
10.2023 - Current
Clinical Nurse Manager
Community of Hope
09.2021 - 09.2023
Co-Founder & CEO
Queens Youth Program
09.2021 - Current
Registered Nurse
Main Line Health
08.2019 - 09.2021
Patient Care Technician
Main Line Health
04.2016 - 05.2017
Medicare Customer Service Representative
Independence Blue Cross
06.2015 - 03.2016
Patient Service Representative
Penn Medicine
07.2014 - 05.2015
Master of Science - Nursing
University of Virginia
Bachelor of Arts - Sociology
University of Virginia
- District of Columbia Registered Nurse License Number-RN200002976
- Virginia Registered Nurse License Number-0001309724
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