Shernay Ashmore
Hiram,GA
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
5
5
years of professional experience
Work History
Sort Associate
Amazon Warehouse
11.2024 - Current
- Supported management with various tasks, contributing to overall operational success at the facility.
- Optimized space utilization within trailers, ensuring maximum capacity for efficient transportation of sorted parcels.
- Reduced errors in package routing by double-checking label information against system records before loading onto trailers or containers.
- Expedited shipping process by scanning and labeling packages with accuracy and attention to detail.
- Assisted in reducing package damage through proper handling techniques and adherence to company guidelines.
- Demonstrated flexibility by adapting quickly to changing priorities or workflow adjustments as needed.
Student Worker
Georgia Gwinnett College
08.2020 - 05.2024
- Contact Georgia Gwinnett College alumni, parents, and friends to inform on College news, events, and initiatives
- Check-in with management team and maintain productivity to meet nightly goals
- Utilize feedback and coaching from staff to improve calling technique
Sales Associate
Bed Bath and Beyond
10.2019 - 06.2023
- Drove sales and created a comfortable shopping environment
- Maintained a clean, professional profile
- Approached, greeted, and welcomed customers with a smile and offered assistance
- Performed cashier transaction processing quickly and accurately
- Ensured items were folded, sized, and in stock
- Actively promoted and drove credit and membership sign-ups, increasing overall customer enrollment by 15%.
- Educated customers on the benefits of credit and loyalty programs, resulting in enhanced customer satisfaction and repeat business.
- Collaborated with team members to develop effective sales strategies that achieved sales goals.
Education
High School Diploma -
Southwest Dekalb
Atlanta, GA05-2020
Bachelor of Science - Biology
Georgia Gwinnett College
Lawrenceville, GA05-2025
Skills
- Leadership
- Communication Skills
- Problem Solving
- Customer Service
- Computer Skills
- Flexibility and Adaptability
- Teamwork and collaboration
- Time management
- Listening skills
- Excellent people skills
- Multi-tasking strength
Languages
ENGLISH
Timeline
Sort Associate
Amazon Warehouse
11.2024 - Current
Student Worker
Georgia Gwinnett College
08.2020 - 05.2024
Sales Associate
Bed Bath and Beyond
10.2019 - 06.2023
High School Diploma -
Southwest Dekalb
Bachelor of Science - Biology
Georgia Gwinnett College
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