Shernell Gray
Zephyrhills,FL
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Wesley Chapel, Florida
01.2024 - 06.2024
- Company Overview: Wesley Chapel, Florida
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Resolved customer complaints in a professional manner
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges
- Processed takeout orders quickly to ensure timely delivery of meals
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Wiped down tables and equipment, swept and refilled stock
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
Crew Trainer
Sonic
Zephyrhills, FL
02.2020 - 04.2022
- Company Overview: Zephyrhills, FL
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures
- Monitored performance of crew members in the field, providing feedback and guidance when needed
- Identified areas of improvement within the team by implementing regular assessments and evaluations
- Led by example, upholding company policies and exemplifying desired behaviors
- Zephyrhills, FL
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06.2022
AA Degree - Graphic Design
Hillsborough Community College
Tampa, FLSkills
- Customer Engagement
- Safe Food Handling
- Inventory Restocking
- Food Preparation
- Drive-Thru Operations
- Order Management
- Menu Memorization
- Beverage Preparation
- Customer Service
- Food Running
- Heavy Lifting
- Taking Orders
- Safety
- Positive Company Representation
- Flexible Schedule
- Cleaning
- Safety awareness
- Cash Handling
- Salesmanship
- Workplace Efficiency
- Store Opening and Closing
- Problem-Solving
- Clear Communication
- Team Contributions
- Creativity and Innovation
- Time Management
- Performance Improvement
Timeline
Crew Member
McDonald's
01.2024 - 06.2024
Crew Trainer
Sonic
02.2020 - 04.2022
High School Diploma -
Zephyrhills High School
AA Degree - Graphic Design
Hillsborough Community College