Shernisha Wesson
South Bend,IN
Summary
Dedicated professional with a diverse background including roles at Elkhart Clinic and Eastlake Nursing and Rehabilitation, demonstrating exceptional teamwork and customer service skills. Achieved improved cleanliness ratings and patient satisfaction through innovative solutions and efficient route planning. Expert in Microsoft Excel and HIPAA compliance, showcasing a commitment to excellence and attention to detail in all tasks.
Overview
5
5
years of professional experience
Work History
Housekeeper
Elkhart Clinic
Elkhart, IN
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked Office rooms by replacing paper towels, hand soap and sanitizer and vacuuming floors, restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Amazon Delivery Driver
JBXL Logistics
South Bend, IN
07.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Non-Emergency Medical Driver
Southeastrans
Indianapolis, IN
08.2021 - 09.2023
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
Administrative Assistant
Eastlake Nursing and Rehabilitation
Elkhart, IN
04.2019 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Certificate - Medical Billing Specialist
Anderson University
Anderson, INHigh School Diploma -
Penn High School
Mishawaka, IN04.2016
Skills
- Teamwork
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Microsoft Excel
- Microsoft Outlook
- Filing
- Valid Driver's License
- Clean Driving Record
- Safe Driving Practices
- Problem-Solving
- Patience and understanding
- Flexible Schedule
- GPS and route planning
- Punctuality
- Traffic laws knowledge
- Safety Protocols
- Defensive Driving
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- CPT Knowledge
- ICD-10 Proficiency
- Medicare and Medicaid process
- Medical Coding Expertise
- Bill payment
- Accounts Payable
- Insurance Billing
Timeline
Housekeeper
Elkhart Clinic
05.2024 - Current
Amazon Delivery Driver
JBXL Logistics
07.2023 - 01.2024
Non-Emergency Medical Driver
Southeastrans
08.2021 - 09.2023
Administrative Assistant
Eastlake Nursing and Rehabilitation
04.2019 - 03.2021
Certificate - Medical Billing Specialist
Anderson University
High School Diploma -
Penn High School