Sheroma Blackman-Hanniford
Wilmington,DE
Summary
Proven leader in janitorial and customer service roles, notably with Verizon, adept at task delegation and chemical handling. Excelled in enhancing janitorial processes and energy conservation, achieving high customer satisfaction through efficient team training and inventory management. Skilled in both technical and interpersonal domains, significantly improving operational efficiency and safety standards.
Overview
14
14
years of professional experience
Work History
Janitorial Supervisor
SB Cleaning LLC (Self Employed)
12.2018 - Current
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Home Health Aide
Angel Companions
12.2012 - 12.2018
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Customer Service Representative
Verizon
03.2010 - 12.2012
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Education
High School Diploma -
Diego Martin Central Secondary HS
Port Of Spain Trinidad06.1996
Skills
- Task Delegation
- Energy conservation
- Team Management
- Adaptability and Flexibility
Timeline
Janitorial Supervisor
SB Cleaning LLC (Self Employed)
12.2018 - Current
Home Health Aide
Angel Companions
12.2012 - 12.2018
Customer Service Representative
Verizon
03.2010 - 12.2012
High School Diploma -
Diego Martin Central Secondary HS
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