Sheron White
Greenville,TX
Work Preference
Summary
Detail-oriented Medical Biller experienced in healthcare billing, coding, and compliance regulations. Achieved operational efficiency through strong analytical skills and effective problem-solving capabilities. Focused on enhancing payment collection processes and ensuring accurate patient records to drive customer satisfaction.
Overview
19
19
years of professional experience
Work History
Call Center
Optum
Greenville , Tx
05.2023 - 09.2026
- Developed quality employees within call center to take over leadership positions.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Responded to team support questions quickly to maintain call center efficiency.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Managed real-time inbound call traffic across multiple contact center locations.
Medical Biller
Change Healthcare
Greenville, TX
05.2018 - 05.2023
- Submitted electronic claims to various insurance carriers.
- Processed medical claims efficiently for various healthcare providers.
- Verified patient information and insurance details for accuracy.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Resolved billing disputes and issues with payers efficiently to minimize delays in reimbursement.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Developed monthly aging reports to highlight delinquent accounts for management review and action.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Assisted with collection efforts by contacting patients via phone, mail, or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Organized information for past-due accounts and transferred to collection agency.
- Maintained accurate patient data in electronic health records system.
- Pursued collections on past due accounts, ensuring timely recovery of outstanding invoices.
- Applied HIPAA privacy and security regulations while handling patient information.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Medical Biller
McKesson
Greenville, TX
12.2007 - 05.2018
- Processed medical claims efficiently for various healthcare providers.
- Verified patient information and insurance details for accuracy.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Managed billing disputes and resolved issues with payers promptly.
- Utilized billing software to track claim statuses and payments.
- Submitted electronic claims to various insurance carriers.
- Maintained organized records of all billing transactions and communications.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Maintained accurate patient data in electronic health records system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Entered account details into billing system for accuracy. and tracked payments.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Organized information for past-due accounts and transferred to collection agency.
- Collaborated with healthcare staff to ensure compliance with regulations.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
Education
Clarksville High
Clarksville , TNSkills
Detail-oriented Medical Biller experienced in healthcare billing, coding, and compliance regulations Achieved operational efficiency through strong analytical skills and effective problem-solving capabilities Focused on enhancing payment collection processes and ensuring accurate patient records to drive customer satisfaction
Detail-oriented Medical Biller experienced in healthcare billing, coding, and compliance regulations Achieved operational efficiency through strong analytical skills and effective problem-solving capabilities Focused on enhancing payment collection processes and ensuring accurate patient records to drive customer satisfaction
Timeline
Call Center
Optum
05.2023 - 09.2026
Medical Biller
Change Healthcare
05.2018 - 05.2023
Medical Biller
McKesson
12.2007 - 05.2018
Clarksville High