Sheron Willis
Los Angeles,CA
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2017 - 02.2018
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Supervisor
Freshii
04.2008 - 05.2015
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Cashier
Walmart
06.2002 - 03.2005
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06.1998
Skills
- Clean and Sanitize
- Coordinating with Supervisors
- Sandwich Preparation
- Sales Expertise
- Beverage Preparation
- Available Weekends
- Smoothie Making
- Equipment and Store Cleaning
- Ability to Adapt
- Guest Inquiries
- Upselling
- Food Preparation and Safety
Certification
Food Handlers certification
Timeline
Barista
Starbucks
08.2017 - 02.2018
Supervisor
Freshii
04.2008 - 05.2015
Cashier
Walmart
06.2002 - 03.2005
High School Diploma -
Thomas Jefferson High School