Sheronda Donaldson

Patient Service Representative

Centene

03.2017 - Current

Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Built and maintained positive working relationships with patients and staff.
Balanced deposits and credit card payments each day.
Took copayments and compiled daily financial records.
Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Entered patient demographic and insurance data into electronic medical record system.
Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Assisted patients in filling out check-in and payment paperwork.
Handled customer service inquiries in person, via telephone and through email.
Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Used Software to schedule appointments.
Managed patient registration process, confirming data accuracy and completeness.