Sherone Stephenson
The Bronx,NY
Summary
Hardworking and passionate job seeker skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Proficient in aviation functions, aircraft ground handling operations and crew safety and logistics. Desire to bring 8 years of aviation experience to employer.
Overview
8
8
years of professional experience
Work History
Client Service Representative- Remote
Ventura Air Services
Long Island, NY
07.2023 - Current
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Prepares itineraries for brokers and clients, while coordinating all the necessary logistics associated with a trip.
- Ensure seamless customer service by proactively collaborating with FBO and service providers.
- Implements communication structure between operations, client services and sales.
- Owner and broker advocate; ensures that clients are comfortable during flights and delays are minimized.
- Provides flight following and updates to clients.
Flight Coordinator- Remote
Jet It LLC
Greensboro, NC
02.2022 - 05.2023
- Prepares itineraries for flight crew, while coordinating all the necessary logistics associated with a trip
- Monitors the status of all planned flights and flights in progress from the point of origin to the flight destination
- Ensures all ground handling, deicing, fuel, landing/departure slots, and landing/overfly permits are in order before releasing a flight
- Practices safe, efficient, and regulatory-compliant operations
- Advises appropriate personnel of potential/actual delays and conditions affecting flights
- All duties as required to ensure that flights are authorized and dispatched as per company policy, regulatory requirements, and client requests.
Customer Support Admin- Remote
Ranstad USA, Carl Zeiss AG
White Plains, NY
09.2020 - 08.2022
- Provides the initial interface for customers, business partners andinternal colleagues for service related inquires via multiple channels
- Prioritize and advocate for the customer and acts as a brandambassador
- Effectively triage customers' inquiries, evaluate the urgency of therequest, identify the proper course of action, and execute independentlyand accurately
- Issued quotations, assigned service orders, and ensured timely andaccurate customer billing.
Customer Service /Auditor
Ross Aviation LLC
06.2016 - 04.2020
- Strategically managed, negotiated, and coordinated requested aircraftservices
- Analyzed and processed customer invoices whilst facilitating companyauditing simultaneously
- Representative
- Warmly greeted customers, developed a productive rapport, respondedto questions, and promptly resolved all issues
- Employed novel and innovative techniques in spearheading employeetraining and the onboarding process
- Effectively liaised with clients on available services, promotions, andprograms.
Education
Associate of Science - Liberal Arts And Sciences
Westchester Community College
Valhalla, NY06.2023
Diploma - International Business Management
University College of The Caribbean
Kingston, Jamaica06.2012
High School Diploma -
Manchester High School
Mandeville, Jamaica06.2010
Skills
- Excellent oral and written communication skills
- Microsoft Office Suite proficiency
- Time management
- Highly organized
- FL3XX Software
- Foreflight Application
- Flightaware Application
- Flightbridge Software
- TotalFBO
- Problem solving skills
- Customer Needs Analysis
- Collaborative
- Business Analysis
- Administrative Duties
- Safety Improvements
- Threat Analysis
- Performance Optimization Strategies
- Membership Renewals
References
References available upon request.
Timeline
Client Service Representative- Remote
Ventura Air Services
07.2023 - Current
Flight Coordinator- Remote
Jet It LLC
02.2022 - 05.2023
Customer Support Admin- Remote
Ranstad USA, Carl Zeiss AG
09.2020 - 08.2022
Customer Service /Auditor
Ross Aviation LLC
06.2016 - 04.2020
Associate of Science - Liberal Arts And Sciences
Westchester Community College
Diploma - International Business Management
University College of The Caribbean
High School Diploma -
Manchester High School
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