Sherrell Carr

Monitor operations

• Trained and supervised new security professionals to maximize performance and understanding of protocols.
• Responded to emergencies such as building alarms, accidents and criminal concerns.
• Prepared reports outlining daily activities and specific incidents.
• Recorded incident reports with detailed accounts of occurrences.
• Screened vendors and contractors before granting access to restricted areas within mall.
• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.

• Proved successful working within tight deadlines and a fast-paced environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Delivered services to customer locations within specific timeframes.
• Cultivated interpersonal skills by building positive relationships with others.

• Facilitated and coordinated transportation services for guests.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Responded to guest inquiries to maximize guest satisfaction.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Created welcoming and comfortable environment for guests.
• Maintained high level of professionalism and discretion when dealing with guests.
• Greeted guests upon arrival by providing warm welcome.
• Handled customer complaints to satisfy and retain guests.