Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sherrell Martin

Sherrell Martin

Customer Service Experience Professional
Bogalusa,LA

Summary

Passionate, Positive, and Solution-Oriented Customer Service Professional with over 5 years of experience in delivering exceptional service within customer-centered environments. Demonstrates adaptability and a strong eagerness to learn in fast-paced, evolving conditions. Highly skilled at building and maintaining strong client relationships, providing effective solutions, resolving complex issues, and ensuring high levels of customer satisfaction. Proficient in active listening, clear communication, and efficient problem-solving to guarantee seamless customer experiences. Driven by a continuous commitment to improvement, quality, and enhancing customer service processes.

Overview

1
1

Language (Spanish)

1
1

CPR / First Aid

Work History

Customer Service Experience Specialist

Capital One
  • Underwent extensive, hands-on training for the position, demonstrating the ability to quickly learn new material for the role while showcasing dependability through attentiveness, cooperation, and consistent presence
  • Met company call guidelines for service levels, handle time, and productivity by providing seamless service and demonstrating strong listening skills, responding appropriately to customer questions, needs, and concerns while utilizing a comprehensive knowledge of company products and services
  • Selected by peers and team lead to serve as the representative responsible for providing positive encouragement during daily team meetings, fostering a supportive environment, and contributing to the team's overall spirit and morale
  • Earned a reputation for exceeding service standard goals, showcased through consistent positive surveys, performance reports and feedback, becoming a trusted resource for both colleagues and customers alike
  • Delivered exceptional service to every customer, creating welcoming, positive experiences while developing highly empathetic customer relationships
  • Continuously sought opportunities for professional development and engagement within the role by participating in company webinars and other learning opportunities, impacting daily performance and efficiency while staying current on both company and industry trends
  • Responded proactively and positively to change

Enrichment Teacher

Creme De La Creme
  • Instructed over six daily classes with 8-15 students each, ages 2 to Kindergarten, employing diverse teaching techniques to accommodate various learning styles and ensure equitable access to education for all students
  • Presented a school-wide program initiative focused on community building, creating a collaborative space for both teachers and students alike to share ideas and resources for improvement; besides community, this initiative also emphasized creative curriculum application, resulting in a more engaging learning experience for students
  • Followed and developed an interactive, hands-on curriculum with clear daily objectives, lesson plans, and activities, leading to an increase in student participation and a deeper understanding of the arts while fostering creativity and engagement, showcased through class projects, student presentations, and individual art portfolios
  • Cultivated positive relationships with parents through daily updates and bi-monthly conferences, ensuring open and effective communication
  • Mentored and trained new teachers, covering key areas to promote their success and engagement in the classroom while providing constructive feedback
  • Consistently received positive reports and feedback following regular inspections and observations, reflecting a commitment to excellence in teaching
  • Selected for integral roles in student activities and after-school programs, demonstrating leadership and dedication to enhancing the educational experience

Education

High School Diploma

Plano Senior High School
Plano, TX
06-2012

Associate of Arts -

Nunez Community College
Chalmette, LA
05.2001 -

Skills

Professional Skills

Timeline

Associate of Arts -

Nunez Community College
05.2001 -

Customer Service Experience Specialist

Capital One

Enrichment Teacher

Creme De La Creme

High School Diploma

Plano Senior High School

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