Sherrell Satterfield
Raleigh,NC
Summary
Accomplished professional Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Inventory Specialist (On Site/Remote)
Millennium Print Group
10.2023 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Case Worker (Wfh)
McKesson
10.2022 - 10.2023
- Conduct thorough examinations of claims through investigations
- Analyze information and make decisions on claim files
- Acquire and apply knowledge of medical terminology
- Deliver extraordinary customer service at every touchpoint throughout the claims process
- Intervene with care providers (doctor’s offices) on behalf of the customer to assist with retaining prior authorization documents
- Assist patients who need specialty medications by performing medical and pharmacy benefit investigations
- Insert retrieved data into different systems to ensure processing is accurate and complete.
Check-In Referral Specialist
Wake Women’s Health, OBGYN Office
01.2018 - 09.2022
- Checked-In patients
- Scheduled appointments for patients and maintained records
- Verified Insurance
- Assisted with internal and external customer service by responding to requests and referrals from staff and patients
- Followed guidelines and maintained patient confidentiality
- Appropriately assisted with emergencies as needed
- Ordered specific contraceptive depending on insurance plan.
Scheduler
Rex Health and Hospitals
01.2016 - 01.2018
- Scheduled appointments for patients and maintained records
- Assisted with internal and external customer service by responding to requests from staff and patients
- Appropriately assisted with emergencies as needed
- Verified Insurance.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Front Desk Associate/Sales
Fitness Connection
01.2014 - 01.2016
- Cheerfully greet and direct members, guests and staff as they enter the gym
- Provide assistance to member’s requests and inquiries and perform various administrative duties as required
- Responsible for complete knowledge of supplement products offered
- Assisted my operations manager with billing issues and the day-to-day sales goals
- Provided security and control at the front desk while training new employees.
Customer Service Specialist (Remote)
Xerox Corporation
01.2012 - 01.2014
- Managed a high volume of inbound and outbound calls while assisting customers with enrollment in new medical plans and insurance benefits
- Provided information about products and services
- Referred unresolved customer grievances to management
- Kept records of customer interactions and transactions
- Recorded details of inquiries, complaints, comments and provided solutions
- Provided excellent customer service
- Enrolled members into insurance plans and assisted with any changes.
Education
Wake Technical Community College
09.2021
Arts -
Lon Morris College
Jacksonville, TX07.2009
Arts -
Cloud County College
Concordia, KS12.2008
Skills
Microsoft Office Applications
Additional Information
Skills:
- Proficiency in all Microsoft Office Applications
- Excellent Customer Service Experience
- Excellent coordinating and program development skills
Strong administrative and clerical skills; database fluency, data entry, oral communication, public speaking, scheduling, and record keeping
Timeline
Inventory Specialist (On Site/Remote)
Millennium Print Group
10.2023 - Current
Case Worker (Wfh)
McKesson
10.2022 - 10.2023
Check-In Referral Specialist
Wake Women’s Health, OBGYN Office
01.2018 - 09.2022
Scheduler
Rex Health and Hospitals
01.2016 - 01.2018
Front Desk Associate/Sales
Fitness Connection
01.2014 - 01.2016
Customer Service Specialist (Remote)
Xerox Corporation
01.2012 - 01.2014
Wake Technical Community College
Arts -
Lon Morris College
Arts -
Cloud County College
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