Sherrell Satterfield
Raleigh,NC
Summary
Accomplished professional Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Inventory Specialist (On Site/Remote)
Millennium Print Group
Raleigh, NC
10.2023 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Case Worker (Wfh)
McKesson
10.2022 - 10.2023
- Conduct thorough examinations of claims through investigations
- Analyze information and make decisions on claim files
- Acquire and apply knowledge of medical terminology
- Deliver extraordinary customer service at every touchpoint throughout the claims process
- Intervene with care providers (doctor’s offices) on behalf of the customer to assist with retaining prior authorization documents
- Assist patients who need specialty medications by performing medical and pharmacy benefit investigations
- Insert retrieved data into different systems to ensure processing is accurate and complete.
Check-In Referral Specialist
Wake Women’s Health, OBGYN Office
01.2018 - 09.2022
- Checked-In patients
- Scheduled appointments for patients and maintained records
- Verified Insurance
- Assisted with internal and external customer service by responding to requests and referrals from staff and patients
- Followed guidelines and maintained patient confidentiality
- Appropriately assisted with emergencies as needed
- Ordered specific contraceptive depending on insurance plan.
Scheduler
Rex Health and Hospitals
Raleigh, NC
01.2016 - 01.2018
- Scheduled appointments for patients and maintained records
- Assisted with internal and external customer service by responding to requests from staff and patients
- Appropriately assisted with emergencies as needed
- Verified Insurance.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Front Desk Associate/Sales
Fitness Connection
01.2014 - 01.2016
- Cheerfully greet and direct members, guests and staff as they enter the gym
- Provide assistance to member’s requests and inquiries and perform various administrative duties as required
- Responsible for complete knowledge of supplement products offered
- Assisted my operations manager with billing issues and the day-to-day sales goals
- Provided security and control at the front desk while training new employees.
Customer Service Specialist (Remote)
Xerox Corporation
01.2012 - 01.2014
- Managed a high volume of inbound and outbound calls while assisting customers with enrollment in new medical plans and insurance benefits
- Provided information about products and services
- Referred unresolved customer grievances to management
- Kept records of customer interactions and transactions
- Recorded details of inquiries, complaints, comments and provided solutions
- Provided excellent customer service
- Enrolled members into insurance plans and assisted with any changes.
Education
Wake Technical Community College
09.2021
Arts -
Lon Morris College
Jacksonville, TX07.2009
Arts -
Cloud County College
Concordia, KS12.2008
Skills
Microsoft Office Applications
Centricity
Internet Tools
Minimum typing of 50 WPM
Excellent Customer Service
Problem Solving and Analytical Skills
Attention to Detail
Customer Service
Teamwork and Collaboration
MS Office
Inventory Accounts Reconciliation
Quality Procedures
Data Management
Shipping coordination
Problem-Solving
Critical Thinking
Data Documentation
Data Recording
Additional Information
Skills:
- Proficiency in all Microsoft Office Applications
- Excellent Customer Service Experience
- Excellent coordinating and program development skills
Strong administrative and clerical skills; database fluency, data entry, oral communication, public speaking, scheduling, and record keeping
Timeline
Inventory Specialist (On Site/Remote)
Millennium Print Group
10.2023 - Current
Case Worker (Wfh)
McKesson
10.2022 - 10.2023
Check-In Referral Specialist
Wake Women’s Health, OBGYN Office
01.2018 - 09.2022
Scheduler
Rex Health and Hospitals
01.2016 - 01.2018
Front Desk Associate/Sales
Fitness Connection
01.2014 - 01.2016
Customer Service Specialist (Remote)
Xerox Corporation
01.2012 - 01.2014
Wake Technical Community College
Arts -
Lon Morris College
Arts -
Cloud County College