SHERRELLE ONEAL
Shreveport,LA
Summary
Offering 20 years of progressive experience in the Fire Service Industry and proficient in Windows. Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring work of others for compliance with standards. Focused on continuous improvement of policies, procedures and disaster response.
Overview
25
25
years of professional experience
Work History
Fire Communications Supervisor
Bossier City Fire Department
12.2001 - Current
- Checked equipment for malfunctions and coordinated repair or replacement.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Triaged incoming calls to coordinate effective responses.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Funeral Attendant/Removal Technician
Winnfield Funeral Home
01.2009 - 08.2012
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Transported deceased to funeral home.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Closed caskets at appropriate point in services.
Front Desk Clerk
Holiday Inn
05.2006 - 07.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
Sales Associate
Marshalls Department Store
09.2005 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
Woodlawn Leadership Academy
Shreveport, LA05.1990
Skills
- Employee Communications
- Presentation Materials
- Technical Issue Troubleshooting
- Quality Assurance Requirements
- Customer Experience
- Emergency Call Routing
- Customer Satisfaction
- Equipment Purchasing
- High-Volume Environments
- Emergency Protocol
- Supervising Subordinates
- Medical Emergency Response
- Emergency Communications
Timeline
Funeral Attendant/Removal Technician
Winnfield Funeral Home
01.2009 - 08.2012
Front Desk Clerk
Holiday Inn
05.2006 - 07.2006
Sales Associate
Marshalls Department Store
09.2005 - 12.2005
Fire Communications Supervisor
Bossier City Fire Department
12.2001 - Current
High School Diploma -
Woodlawn Leadership Academy
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