Sharon Jones
Arkport,NY
Summary
Experienced part-typist with a strong foundation in a private practice. Proactively pursued further education through night classes to obtain Certification for Medical Assisting. Successfully passed the state exam on the first attempt. Stayed up-to-date with advancements in the field through active participation in Continuing Education Units (CEUs) from 1991 to 2007. Recognized the importance of staying relevant in a rapidly evolving industry by taking computer and clerical classes to maintain fresh and up-to-date job skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Waynesville
- Current
- Perform all duties and responsibilities to ensure a productive flow of the pharmacy.
Customer Service Representative
Wegmans
Hornell, NY
02.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Certified Medical Assistant
Firdaus C Dastoor, MD
South Pasadena, FL
04.1986 - 12.2005
- Performed all administrative and clinical duties of the office, including payroll, accounts receivable and third party billing.
Education
Associate in Psychology -
University of South Florida St. Petersburg
Saint Petersburg, FL12.1979
Associate Of Arts -
St Petersburg College
St Petersburg, Fl12.1978
Skills
- Pharmacy Tech (2 years)
- Prior Authorization
- Billing (10 years)
- Cash Handling
- Customer Service
- Inventory
- Outlook
- Pharmacy
- Typing
Word
Certification
- Certified Medical Assistant (AAMA), #0045114, 06/01/91, 12/31/07
- Certified Pharmacy Technician (CPhT), 01/01/19, 12/31/19
Groups
American Association of Medical Assistants
Personal Information
Title: Certified Pharmacy Technician
Affiliations
AAMA
Timeline
Customer Service Representative
Wegmans
02.2020 - 06.2023
Certified Medical Assistant
Firdaus C Dastoor, MD
04.1986 - 12.2005
Pharmacy Technician
Walgreens
- Current
Associate in Psychology -
University of South Florida St. Petersburg
Associate Of Arts -
St Petersburg College