MADELEINE POCHE
Shields Health Solutions
Covington,WA
1
Certification
13
years of professional experience
Detail-oriented Pharmacy Technician with over 10 years of experience in prescription filling and customer relationship management. Expertise spans retail and hospital pharmacy settings, specialty pharmacy, anticoagulation clinics, and behavioral health, fostering teamwork and operational efficiency.
Work History
Pharmacy Technician
3 Years 10 Months- Handled requests to ensure timely fulfillment of patient needs.
- Transmitted claims to insurance companies and reconciled EOBs to ensure accurate payment processing.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean, organized pharmacy shelving and work areas while performing scheduled inventory counts and supply audits to support operational efficiency. Verified patients' identities at pickup to prevent sale of wrong medications. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Coordinated inventory, stocking and ordering. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems. Completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information. Assisted pharmacist in managing high volume of prescriptions and addressed customer inquiries to enhance service quality. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Worked with insurance companies to process claims, resolve problems and obtain payments. Established and updated patient profiles, medications and insurance details.
Certified Pharmacy Technician
11 Months- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Ensured clean, organized pharmacy shelving and work areas to facilitate efficient workflow. Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information. Supported pharmacist in processing high volume of prescriptions and addressed customer inquiries to enhance service experience. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Worked with insurance companies to process claims, resolve problems and obtain payments. Updated and maintained patient profiles, medications, and insurance details to ensure accurate records and improve patient care.
- Dispensed prescriptions accurately, following pharmacy regulations and patient safety protocols.
- Prepared medications using automated dispensing systems and pharmacy software workflows.
- Verified prescription details, insurance information, and patient profiles for processing accuracy.
CPht, Inventory Specialist
1 Year 11 Months- Ensured patient confidentiality in compliance with HIPAA regulations, safeguarding sensitive data. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Coordinated with insurance companies to efficiently process claims, addressing issues to secure timely payments. Established and updated patient profiles, medications and insurance details. Transmitted claims to insurance companies for payment and reconciled EOBs. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Maintained clean and organized pharmacy shelving and work areas. Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information. Worked with insurance companies to process claims, resolve problems and obtain payments. Established and updated patient profiles, medications and insurance details. Assisted customers in navigating pharmacy systems through telephone and in-person consultations.
- Processed prescription orders accurately, maintaining compliance with pharmacy procedures and safety standards.
- Managed insurance claim rejections, resolving billing issues and supporting smooth prescription fulfillment.
- Prepared medication fills, counted tablets, and labeled prescriptions with attention to detail.
Certified Pharmacy Technician
2 Years 5 Months- Prescriptions and responded to customer questions. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Collaborated with insurance companies to process claims, troubleshoot issues, and secure payments. Established and updated patient profiles, medications and insurance details. Managed inventory levels to ensure consistent availability of medications and medical supplies. Adhered to infection control policies and procedures to prevent spread of disease. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Submitted claims to insurance companies for payment and reconciled explanation of benefits (EOBs). Maintained clean and organized pharmacy shelving and work areas. Prepared pricing and instruction labels for placement on prescriptions. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Adhered to infection control policies and procedures to prevent spread of disease. Adhered to regulatory guidelines for workplace safety and customer
- Verified medication orders and resolved discrepancies to support accurate dispensing workflows.
- Compounded sterile and non-sterile preparations following USP and pharmacy safety standards.
- Managed automated dispensing cabinet inventory, restocking medications and controlling expiring stock.
Certified Pharmacy Technician
1 Year- Monitored inventory levels to ensure uninterrupted supply of medications and medical supplies. Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Transmitted claims to insurance companies for payment and reconciled EOBs. Prepared pricing and instruction labels for placement on prescriptions. Inspected incoming materials for damage. Participated in physical inventory counts to keep information accurate and current. Conducted routine audits to identify critical issues and enhance stock accuracy. Established partnerships with suppliers to secure competitive pricing. Coordinated packaging, shipment and return of materials due to defect or damage. Verified pricing and computed product totals to complete detailed invoices. Entered information into system to update status reports. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Maintained clean and organized pharmacy shelving and work areas. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information. Assisted pharmacist with clearing high volume of
- Coordinated prescription preparation, verifying medication orders for accuracy and completeness.
- Managed automated dispensing cabinets and unit-dose cart fills to support timely medication access.
- Performed medication histories and reconciliation support for inpatient pharmacy workflows.
Certified Pharmacy Technician
1 Year 10 Months- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information. Managed inventory by rotating stock, removing expired or damaged products, and resolving discrepancies in drug counts to ensure compliance and safety. Maintained clean and organized pharmacy shelving and work areas. Verified patients' identities at pickup to prevent sale of wrong medications. Efficiently processed cash register transactions for new and refilled prescription orders. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems. Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information. Assisted pharmacist in processing high volumes of prescriptions. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Collaborated with insurance companies to process claims and resolve issues, facilitating timely payments and enhancing customer service. Established and updated patient profiles, medications and insurance details. Adhered to infection control policies and procedures to prevent spread of disease. Compiled customer demographic, allergy and medical history background. Received, verified, dispensed and labeled over 150 prescriptions daily.
- Dispensed medications accurately under pharmacist supervision, supporting inpatient and outpatient pharmacy workflows.
- Prepared sterile and nonsterile compounds following USP standards and safety protocols.
- Managed Pyxis and Omnicell restocking, ensuring timely medication availability across care units.
Education
Bachelor of Science - Health Sciences
Skills
Highlights of my credentials include:
Ten years of pharmacy tech experience;
Retail and hospital pharmacy
Medical terminology expertise Attention to detail
Pharmacy tech experience I also expanded my knowledge of medications and indications for mental health conditions while there.
Ordering and Stocking Medications
Cash Register Operations
Pharmacy Equipment Maintenance
Proper Labeling Procedures
Pharmacy management
Preparing Bulk Medications
Drug Inventory Control
Bulk Medicine Prepacking
Wholesale Ordering
Medication Documentation
Equipment Cleaning and Maintenance
Payment Processing
Verbal and Written Communication
Prescription Refill Fulfillment
Dispensing Medications
Data Entry
Prioritization and Organization
Prescription Order Verification
Customer Service
Recordkeeping
Documentation accuracy
Insurance Verification
Process improvement
Claims processing
Critical thinking
Customer issue resolution
Pharmacy Operations Inventory Tracking
Inventory Restocking
Medication Pricing Strategies
Inventory Management
Medication storage and labeling
Routing Calls Relationship Building
Pharmacy Cleaning Protocols
Regulatory Compliance
Medication Safety Practices
Patient Profile Setup
Labeling Prescriptions
Problem-solving
Team collaboration techniques
Confidentiality and HIPAA
Workflow optimization
Accomplishments
- Confidentiality.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Earned board certification from Pharmacy Technician Certification Board. Promoted from Pharmacy Tech to Pharmacy Inventory Specialist, in less than 12-months. Consistently maintained high customer satisfaction ratings.
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPht)
Timeline
Pharmacy Technician
Shields Health Solutions
12.2022 - CurrentRead More
Certified Pharmacy Technician
Ochsner
04.2021 - 03.2022Read More
CPht, Inventory Specialist
CVS Pharmacy
03.2019 - 02.2021Read More
Certified Pharmacy Technician
Institutional Pharmacy Solutions
08.2016 - 01.2019Read More
Certified Pharmacy Technician
North Oaks Hospital
08.2015 - 08.2016Read More
Certified Pharmacy Technician
Walgreens
10.2013 - 08.2015Read More
Nicholls
Bachelor of Science from Health Sciences
Read More