Natali Rodriguez
Corona,CA
Summary
Highly motivated and goal oriented individual seeking a position to gain experience and a career foundation; especially with individual development. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Alta-Med
Garden Grove, CA
07.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Pharmacy Technician
WALMART PHARMACY
Anaheim, CA
07.2008 - 06.2020
- Prepared labels and filled prescriptions accordingly common medications
- Streamlined data management procedures
- Trained new pharmacy technicians, ensuring customer service standards
- Provided outstanding customer service
- Directly assisted an average of 40 customers per day, responding to inquiries and problems
- Handling Prior Authorizations (PA) and performed billing procedures, accurately handling and recording cash flow
- Oversaw inventory levels, implementing new process that ensured 100% stock availability, while increasing inventory turnover
- In charge of overseeing Genco (return of expired medication)
- Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage.
Education
Pharmacy Technician -
Health Staff Private School
06.2008
High school diploma -
Anaheim High School
06.2007
Skills
Computer skills include: MS Office (Word, Excel, PowerPoint, Outlook, FrontPage)
Fluent in Spanish; reading and writing
Extremely detail-oriented, fast learner, able to multi-task effectively and work under deadline-driven environments
Outstanding organizational, interpersonal, communication & problem-solving skill
Problem-solving skills
Confidentiality and HIPAA
Team Collaboration
Workflow Optimization
Insurance Billing
References
Upon request
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Alta-Med
07.2020 - Current
Pharmacy Technician
WALMART PHARMACY
07.2008 - 06.2020
Pharmacy Technician -
Health Staff Private School
High school diploma -
Anaheim High School