Sherri Anderson
Client Relationship Manager
Atlanta, GA,GA
Summary
Dynamic Client Relationship Manager with 20+ years experience in sales and service roles for the B2B and Multifamily Industry. Building and retaining long-term relationships by establishing positive, productive and routine communications. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
20
20
years of professional experience
Work History
Area Client Relationship Manager
Essential Staffing Solutions
Atlanta , GA
2021.01 - Current
- Assessed client needs in the Multifamily Industry and assist with all their staffing needs such as( All Maintenance and Administrative)
- Addressed and resolved Client complaints and issues to improve satisfaction and increase return customer base.
- Brought in 80 job orders monthly and exceeded monthly KPI's, Made 75+ Calls Daily.
- Adhered to sales contract agreements and high-quality service by coordinating with our Staffing Department and having ongoing client communication
- Resolved problems with high-profile customers to maintain relationships
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Staffed and Managed a Portfolio of clients for the entire state of GA, NC and SC.
Client Relationship Manager
GHX
Atlanta , GA
2018.12 - 2021.01
- Provide premium support by phone and email to Consulting customers and all Hospital facilities in the US with 25+ Accounts handled daily
- Document all necessary facts and communications in CRM tool Salesforce.com
- Accurately execute campaigns to drive compliance rates in a timely manner Learn and communicate the vendor credentialing processes
- Proactively work to identify and resolve customer issues
- Proactive/reactive customer outreach to drive changes with our customer community to help further reduce ticket volume when necessary
Inside Sales Representative
RentPath
Atlanta , GA
2015.02 - 2018.11
- Managed all incoming leads from the Rentpath Network.
- Upload the daily Telesales leads into CRM Salesforce while making outbound calls for all Voicemail's left on the Telesales Voicemail.
- Sent approximately 100-150 emails daily and made 80-100 calls per day.
- Exceeded monthly goal of $18,400 and averaged 115% monthly quota.
- Generated revenue by selling the Rent Path family of products and services to Small-Unit owners and Property Management companies. Heavy prospecting leads.
- Managed revenue forecast to ensure accurate recording of prospecting activity. Daily calls to prospective clients evaluating the branding, advertising, and sales needs.
- Identified product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Thoroughly researched sales options. Analyzed RentPath search campaign while managing our social presence across Google and Bing.
Quality Compliance Analyst
Financial Asset Management Corporation
Woodstock , GA
2013.09 - 2015.02
- Accurately monitored an average of 15 calls per day for the Department of Education Frontline, or 25 calls per day for Financial Services clients
- Reported repeated issues to supervisors and other departments, collaborating to identify root issues and rectify the problems.
- Monitored the representative to ensure they provided accurate information regarding applicable payment options and the many different programs offered by the Department of Education.
- Ensured All applicable laws, client and FAMS work standards were met.
- Analytically assessed and recognize any shortcomings, misinformation, or misrepresentations and submitted quality check scores to each team lead.
Education
Associate of Applied Science - Business Administration And Management
Tri State Business Institute
Erie, PA09.2008
Skills
- Quality Control Standards
- Salesforce Software
- Networking Events
- Team Recruiting and Onboarding
- Client Relationship Management
- Sales Targeting
- Territory Management
- Lead Identification and Generation
- Account Servicing
- Marketing Strategy Development
- Client Base Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Area Client Relationship Manager
Essential Staffing Solutions
2021.01 - Current
Client Relationship Manager
GHX
2018.12 - 2021.01
Inside Sales Representative
RentPath
2015.02 - 2018.11
Quality Compliance Analyst
Financial Asset Management Corporation
2013.09 - 2015.02
Associate of Applied Science - Business Administration And Management
Tri State Business Institute
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