Walesca Davila

Support 8 properties in the Shoptaw Group by:

• Manage renewal processes for eight properties within Shoptaw group, ensuring timely execution and client satisfaction.
• Provide comprehensive support to properties lacking personnel, including assisting with assistant, leasing and property management duties.
• Handle invoices and purchase orders, overseeing payment processing and financial documentation.
• Offer guidance to employees on decision-making and problem-solving across various situations.
• Address resident issues and facilitate resolution, ensuring high level of customer satisfaction.
• Manage delinquency by sending late notices and following up on outstanding payments.
• Act as translator for properties requiring language assistance.
• Prepare and send out various letters, including notices to cure, to residents as needed.
• Conduct thorough application verifications, ensuring accuracy and compliance with company standards.
• Assist with prospect management in CRM Queue system, ensuring timely follow-up and engagement.
• Monitor and follow up on lease renewals, transitioning to month-to-month agreements as necessary.
• Perform tasks equivalent to those of an assistant manager, contributing to overall property management success.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Collected and maintained careful records of rental payments and payment dates
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• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Processed security deposit refunds.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Showed apartments to potential tenants and answered questions regarding community.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Distributed and followed up on tenant renewal notices.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Collaborated with team members to consistently provide a seamless leasing experience for all clients.
• Developed strong relationships with local businesses, creating partnerships that benefited both parties.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Coordinated appointments to show marketed properties.
• Verified tenant incomes and other information before accepting lease applications.
• Greeted clients, showed apartments, and prepared leases.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Paid attention to detail while completing assignments.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.