Sherri Babcock

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
• Improved team morale and reduced turnover through regular training sessions and team-building activities.
• Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
• Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

In addition to the managerial duties listed I also

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Conducted comprehensive market research to identify and attract new patient demographics.
• Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Developed successful marketing strategies to attract new patients while retaining existing clientele base.