Sherri Basinger
Folkston,GA
Summary
Highly motivated professional with 15+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Owner/Manager
SB Home Services
Folkston , GA
2017.04 - Current
- Initiated and established efficient operational procedures and workflow for startup.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw budgeting and financial management.
- Managed daily operations of business.
- Ensured compliance with applicable laws and regulations related to business operations.
- Maintained relationships with existing clients by providing superior customer service.
- Drove customer satisfaction by addressing concerns or feedback promptly.
Manager
5 Starr Construction
Pittsburgh , PA
2009.07 - 2016.10
- Conducted in-home sales presentations and distributed product samples
- Organized and oversaw the procurement of materials for various projects, including managing delivery schedules to jobsites
- Implemented effective strategies for invoicing, A/P, and A/R to enhance financial operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Member of the decision-making body for company-wide objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Science - Business
Business Careers Institute
Greensburg, PA1982-03
Skills
- Business Management
- Administrative Oversight
- Project Management
- Project estimating
- Business Administration
- Verbal and written communication
- Client Service
- Customer Relations
- Operations Management
- Relationship Building
Additional Experience
- Medical collections in Pediatric Office setting (1 year)
- Some medical terminology/coding used as ER registrar (6 years)
- Led team of 15, including call center of 10, in A/R Duplicate Payment collections of large retailers (7 years)
- Business and Operations Manager of multi-million dollar Plumbing company (4 years)
References
References available upon request.
Timeline
Owner/Manager
SB Home Services
2017.04 - Current
Manager
5 Starr Construction
2009.07 - 2016.10
Associate of Science - Business
Business Careers Institute
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