Sherri Black
Customer Service And Support
Baltimore,MD
Summary
Excel, Microsoft office and suites,.I enjoy helping others which have been my goals in life. In which it has been my pleasure.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Customer Service Tow representative
DOT
Baltimore, MD
07.2021 - 06.2024
- Have been handling auction paperwork, assisting with hearings. Daily spreadsheet for vehicle and property retrieval. RESCHEDULING for missed appointments. Making outbound calls to customers daily.
Customer Service verification
Baltimore Health Department
Baltimore, MD
05.2021 - 08.2021
- Contacted clients about MADCAP services. Verify other benefits if any, or change in eligibility for assistance. Update client records accordingly.
- This was a short term contract position.
Call Center Customer Service Representative
Accenture
02.2021 - 05.2021
- Ohio Department of Health. Remote work schedule COVID-19 vaccinations appointments for Ohio.
Customer Service Representative
Virginia Commonwealth
Woodbridge, VA
11.2020 - 02.2021
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Kept records of customer complaints
Customer Service Representative
Department of Social Services Maryland
Baltimore, MD
07.2020 - 09.2020
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted customers with a warm and professional attitude
- Performed data entry for customer information into system.
Call Center Agent
MAXIMUS FEDERAL SERVICE
Woodlawn, MD
05.2019 - 10.2019
- Spoke to and assisted veterans across the country with education about the Mission Act. Which was a program that gave veterans more access to medical care.
Director of Admissions
Baltimore Behavior Health
Baltimore, MD
02.2001 - 06.2012
- Supervisor of 10 intake specialist. Inservice trainings, scheduling, evaluations, ran staff meetings wkly.
Education
High school diploma - College prep
Western High School
Baltimore, MD05.1975
Skills
Call Center
Customer Service
CSR
Individual / Group Counseling (3 years)
Behavioral Health
EMR Systems
Mental Health Counseling
Group Therapy
Intake Experience
Medication Administration
Addiction Counseling
Behavioral Therapy
Crisis Intervention
Crisis Management
Conflict Management
Data collection
Remote access software
Typing
Windows
CRM software
Microsoft Outlook
Communication skills
Microsoft Excel
Behavior Management
Customer support
Certification
Driver's License
Assessments
- Customer Focus & Orientation — Highly Proficient March 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Call center customer service — Familiar March 2020
- Applying customer service skills in a call center setting.
- Full results: Familiar
- Customer service — Completed July 2020
- Identifying and resolving common customer issues
- Full results: Completed
- Call center customer service — Proficient April 2022
- Demonstrating customer service skills in a call center setting
- Full results: Proficient
- Work style: Reliability — Expert February 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Expert
- Customer service — Familiar March 2022
- Customer focus & orientation — Familiar April 2022
- Verbal communication — Proficient June 2021
- Speaking clearly, correctly, and concisely
- Active listening — Proficient June 2021
- Actively listening and appropriately responding in conversations
- Basic computer skills — Proficient May 2022
- Performing basic computer operations and troubleshooting common problems
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Tow representative
DOT
07.2021 - 06.2024
Customer Service verification
Baltimore Health Department
05.2021 - 08.2021
Call Center Customer Service Representative
Accenture
02.2021 - 05.2021
Customer Service Representative
Virginia Commonwealth
11.2020 - 02.2021
Customer Service Representative
Department of Social Services Maryland
07.2020 - 09.2020
Call Center Agent
MAXIMUS FEDERAL SERVICE
05.2019 - 10.2019
Director of Admissions
Baltimore Behavior Health
02.2001 - 06.2012
High school diploma - College prep
Western High School