SHERRI BUCHANAN
Anderson School District Five
Anderson,South Carolina
23
years of professional experience
Dependable and people-focused professional with extensive experience in quality assurance, customer service, employee coaching, education, and program leadership. Known for building positive relationships, improving workplace processes, supporting team development, and creating welcoming environments for employees, students, children, and families.
Work History
Food Service Specialist
7 Months- Prepared and served nutritious meals to students in a fast-paced school environment, ensuring timely service and student satisfaction.
- Followed food safety, sanitation, health, and school procedures.
- Collaborated with staff to create a safe, organized, and inviting cafeteria environment that promoted positive dining experiences.
Quality Assurance Specialist / Customer Service
5 Years 11 Months- Coached employees to enhance performance and communication, resulting in better customer service.
- Monitored calls for quality, offering constructive feedback that fostered team growth.
- Assisted with new-hire training and ongoing employee development.
- Collaborated with management and departments to identify process improvements, streamlining operations.
- Received Employee of the Month recognition multiple times and participated in employee appreciation and community-service committees.
Help Services Representative / Team Support
4 Years 9 Months- Helped improve team workflow while ensuring calls and customer needs were handled promptly.
- Trained and coached new employees, ensuring they met performance standards.
- Managed customer correspondence, maintaining accurate subscriber records to enhance service delivery.
- Streamlined team workflow to ensure timely handling of calls and customer needs.
Director, Parents’ Center
3 Years- Supported young mothers working toward their GED while providing parenting and childcare education.
- Managed daily classroom activities and created engaging, age-appropriate lessons to enhance student learning.
- Guided young mothers in GED preparation while delivering parenting and childcare education to empower their family life.
- Fostered positive relationships with students, promoting their educational and personal growth.
Director of Preschool
8 Years 11 Months- Oversaw daily preschool operations, ensuring safety and fostering a positive environment for young children.
- Supervised and supported teachers, enhancing classroom activities and curriculum delivery.
- Supervised and supported teachers while assisting with classroom activities and curriculum.
- Managed staffing, budgeting, and enrollment, streamlining administrative processes for improved operational efficiency.
- Communicated regularly with parents regarding their children’s development and progress.
Education
Associate Degree - Education, Early Childhood Development
Timeline
Food Service Specialist
Anderson School District Five
03.2020 - 10.2020Read More
Quality Assurance Specialist / Customer Service
Cross Country Home Services
03.2014 - 02.2020Read More
Help Services Representative / Team Support
ProComm
01.2009 - 10.2013Read More
Director, Parents’ Center
School District of Oconee County
01.2006 - 01.2009Read More
Director of Preschool
St. John’s Lutheran Preschool
06.1997 - 05.2006Read More
Tri-County Technical College
Associate Degree from Education, Early Childhood Development
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