Shelley Knight
San Antonio
Summary
Dynamic Food Service Specialist with a strong work ethic and a proven track record at IDEAS South Flores. Expert in enhancing customer satisfaction through efficient service delivery and effective problem-solving skills. Adaptable and detail-oriented, committed to excellence in fast-paced settings. Committed to the safety of our students by building relationships with them and following IDEA safety protocols. Always staying upto date with new changes with IDEA and current on all trainings. I have many years of costumer service and enjoy working with people to come to a satisfactory outcome for both sides.
Overview
25
25
years of professional experience
Work History
Food Service Specialist
IDEAS South Flores
San Antonio, TX
10.2023 - Current
- Supported daily food service operations by preparing and serving meals according to health standards.
- Maintained cleanliness and organization of food preparation areas, adhering to safety protocols.
- Collaborated with team members to streamline service processes, enhancing customer satisfaction.
- Trained new staff on food handling procedures and operational best practices for efficiency.
- Conducted quality checks on food items prior to service, ensuring compliance with safety regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Kept surfaces, tools and equipment clean and sanitized.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
School Monitor
IDEA South Flores
San Antonio, TX
08.2023 - 10.2023
- Supervised student behavior to ensure safety and compliance with school policies.
- Monitored hallways and common areas, promoting a positive learning environment.
- Assisted in emergency procedures, ensuring student awareness and readiness.
- Collaborated with teachers to address behavioral issues and support classroom management.
- Enforced school rules consistently, fostering respect and accountability among students.
- Developed rapport with students, encouraging open communication and trust.
- Logged monitoring activities and notable incidents for school administrators.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Enforced school district guidelines with students across classes and levels.
- Flexed between different school areas based on current needs.
- Supervised cafeteria periods for different ages and maintained order.
- Supported behavior control strategies with implementation of district-approved techniques.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Streamlined administrative processes by providing support during special events like parent-teacher conferences or open houses.
- Enhanced student safety by consistently monitoring school grounds and identifying potential hazards.
Costumer Service Specialist
Conduent
San Antonio, TX
07.2022 - 04.2023
- Delivered exceptional customer support through multiple channels, enhancing client satisfaction and loyalty.
- Resolved complex customer inquiries by analyzing issues and providing effective solutions promptly.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and service delivery.
- Utilized CRM systems to track customer interactions, ensuring accurate documentation and follow-up actions.
- Implemented feedback mechanisms to gather client insights, contributing to service improvement initiatives.
- Managed escalated complaints effectively, reinforcing positive relationships with dissatisfied customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Dance Instructor
The Terpsichorean Dance Studio
Bend, OR
07.2001 - 06.2021
- Designed and implemented engaging dance lesson plans tailored to diverse skill levels.
- Instructed students in various dance styles, fostering creativity and self-expression.
- Organized and led rehearsals for performances, enhancing teamwork and performance skills.
- Provided constructive feedback to students, promoting improvement and confidence in their abilities.
- Developed choreographies for recitals, showcasing students' progress and talents effectively.
- Cultivated a positive classroom environment that encouraged student participation and enthusiasm.
- Assessed student progress regularly, adapting instruction to meet individual learning needs.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Cut and edited music for individual routines.
- Chose costumes and maintained appropriate attire through the dance year.
- Helped run the attached little dance boutique.
Education
GED - Cosmetology
Home Schooled Through The American School.
Bend, OR06.2009
Skills
Customer service and assistance
Positive attitude
Strong work ethic
Team oriented
Quick learner
Fast-paced environment
Friendly and outgoing
Attention to detail
Multitasking
Working quickly
Working with diverse people
Flexible schedule
Conflict resolution
Complex Problem-solving
Timeline
Food Service Specialist
IDEAS South Flores
10.2023 - Current
School Monitor
IDEA South Flores
08.2023 - 10.2023
Costumer Service Specialist
Conduent
07.2022 - 04.2023
Dance Instructor
The Terpsichorean Dance Studio
07.2001 - 06.2021
GED - Cosmetology
Home Schooled Through The American School.