Brandie Cannon
Grand Rapids,MI
Summary
I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Hardworking who thrives under pressure and goes above and beyond to create unforgettable guest experiences. successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. A strong work ethic, interpersonal skills and customer service expertise. Professional with strong leadership and relationship-building skills. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Food Service Specialist
US Army Reserve
Grand Rapids, MI
12.2013 - Current
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
United States Army Reserves
12.2013 - Current
- Currently a Staff Sargent.
Home Health Aide
The Mitten
Kentwood, MI
01.2015 - 09.2023
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Changed sterile dressings
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Transported patients to other areas of the hospital in wheelchairs and gurneys
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Monitored expiration of medical supplies and medications.
Dispute Analyst
Fifth Third Bank
Grand Rapids, MI
06.2016 - 07.2018
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Manage high call volume with tact and professionalism
- Met or exceeded service and quality standards every review period.
City Mail Carrier
United States Postal Service
Holland, MI
07.2018 - 10.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Education
Homeland Security -
Trident University International
Cypress, CA 08.2019 - Current
High School Diploma - undefined
Sparta Senior High School
Sparta, MICriminal Justice -
Grand Rapids Community College
Grand Rapids, MI 08.2013 - 05.2016
Skills
Quick problem solverThrives in fast-paced environmentCourteous, professional demeanorHigh energyFlexible schedule capabilityCommitted team playerGuest relations professionalCash handling expertMenu planningOutgoing and energeticDecision-makingTraining personnelCustomer serviceForecasting and planningSafe food handlingManagementTeam leadershipCustomer service orientedEfficient precisionExcellent judgmentMoney handlingPromotional understandingTime managementCritical thinkingClient Relations
Safe food handling
Safe food handling
Inspecting facilities
Sanitizing surfaces
Tableside Service
Guest relations management
Food spoilage prevention
Quality control
Customer service and assistance
Patient care
Timeline
Homeland Security -
Trident University International
08.2019 - Current
City Mail Carrier
United States Postal Service
07.2018 - 10.2022
Dispute Analyst
Fifth Third Bank
06.2016 - 07.2018
Home Health Aide
The Mitten
01.2015 - 09.2023
Food Service Specialist
US Army Reserve
12.2013 - Current
United States Army Reserves
12.2013 - Current
Criminal Justice -
Grand Rapids Community College
08.2013 - 05.2016
High School Diploma - undefined
Sparta Senior High School