Sherri Chabot

Managed collection efforts for overdue accounts while establishing payment arrangements to enhance cash flow.

Worked on multiple queues starting with Lvar then moved to Flex, Mvar and Returns.

Collaborated with workforce analyst to establish a dashboard feature that effectively manages security deposit applications, improving customer satisfaction.

Facilitated team huddles during team lead's absence to ensure timely dissemination of information and address emerging concerns.

• Managed high-volume inbound and outbound collection calls to ensure timely payment of outstanding accounts.
• Developed and implemented effective communication strategies to negotiate payment plans with clients.
• Analyzed account discrepancies to identify issues and propose viable solutions for resolution.
• Trained new team members on collection protocols, enhancing overall team performance and efficiency.

• Monitored collections database for accuracy, ensuring compliance with company policies and legal regulations.
• Collaborated with cross-functional teams to streamline processes, reducing average collection time significantly.
• Led initiatives to improve customer satisfaction during collections, resulting in positive feedback from clients.
• Utilized CRM software to track interactions, manage accounts, and generate reports for management review.

• Managed all aspects of residential construction projects from planning to completion.
• Developed and implemented operational procedures to enhance efficiency and quality standards.
• Fostered relationships with subcontractors and suppliers, ensuring timely project delivery and resource availability.
• Oversaw budget management, aligning project costs with financial forecasts and client expectations.
• Conducted regular site inspections to ensure compliance with building codes and regulations.
• Collaborated with clients to design customized home solutions that met their needs and preferences.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.