Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GREGORY GRANDISON SR

Tucson,AZ

Summary

Experienced Fugitive Bail Recovery Agent with a strong track record in locating bail jumpers and executing safe apprehensions. Expertise in conducting comprehensive investigations and developing operational plans that ensure compliance and minimize risk. Proven ability to streamline onboarding processes, enhancing team productivity. Dedicated to building effective communication channels with clients while maintaining meticulous documentation.

Overview

17
17
years of professional experience

Work History

Fugitive Bail Recovery Agent

Fugitive Recovery Systems
08.2013 - 04.2021
  • Oversee detailed investigations to locate bail jumpers. Coordinate field logistics for apprehensions, ensuring minimal harm. Train new bail agents and manage all necessary paperwork for state, county, and federal compliance.
  • Conduct thorough searches for fugitives using various investigative techniques.
  • Develop efficient operational plans for safe apprehension of fugitives.
  • Streamline onboarding processes for new agents, enhancing team effectiveness.

Bail Bondsman

BBN Bail Bonds & Collections
04.2004 - 04.2018
  • Facilitated new client meetings to process professional bail bonds contracts. Ensured meticulous attention to detail for accurate documentation and compliance. Built strong client relationships through effective communication.
  • Streamlined contract processing, improving efficiency.
  • Delivered exceptional client service, enhancing satisfaction.
  • Maintained accurate records for all transactions.

Customer Service Specialist

FMR Associates
09.2014 - 03.2018
  • Manage inbound and outbound calls to resolve customer issues. Maintain accurate computer records and notes. Ensure high levels of customer satisfaction through effective communication.
  • Resolved inquiries efficiently, enhancing customer experience.
  • Documented interactions to improve service quality.
  • Collaborated with team members to streamline processes.

Education

High School Diploma -

DEWEY ACADEMY
Oakland, CA
06-1980

Skills

  • Background investigations
  • Operational planning
  • Client communication
  • Process improvement
  • Customer service
  • Team management
  • Skip tracing
  • Debt negotiation
  • Professional telephone etiquette
  • Legal compliance
  • Call center operations background
  • Asset recovery
  • Predictive dialers
  • Persuasive speaker
  • Strong problem-solving aptitude
  • Call center operations experience
  • Top-notch negotiation skills
  • Experience with predictive dialers
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Collaboration and teamwork

Languages

English
Full Professional

Timeline

Customer Service Specialist

FMR Associates
09.2014 - 03.2018

Fugitive Bail Recovery Agent

Fugitive Recovery Systems
08.2013 - 04.2021

Bail Bondsman

BBN Bail Bonds & Collections
04.2004 - 04.2018

High School Diploma -

DEWEY ACADEMY
GREGORY GRANDISON SR