Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Volunteer
Timeline
Generic

Sherri Ciccariello

Selden,United States

Summary

Reliable professional who takes pride in providing excellent customer service. Maintains focus and positive attitude in stressful situations and high-demand environments. Currently a Tax Examiner looking to build upon skills and tackle new responsibilities as Quality Analyst.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Tax Examiner 40 Hour Work

IRS
06.2023 - Current
  • Analyze, identify, adjust, and resolve tax processing problems using research methods to determine tax liability or refund entitlement.
  • Adjust current and prior tax transcripts, retrieve data, understanding IDRS codes.
  • AMRH Transcript Trained. ADDTL. IDRS, AMS, IAT, EUP, RTR,
  • Communicate with taxpayers though Email and direct mail, while observing disclosure laws.

Licensed Massage Therapist

Therapeutic Bodywork
01.2004 - 03.2019
  • Recorded financial, Supply and inventory statements
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.

Head Waitress

One10 Restaurant
12.2019 - 05.2023
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • High volume 300+ seat restaurant

Restaurant Manager

Coram Diner
08.2017 - 12.2019
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Child Care Worker

Little Bear Daycare
02.2014 - 12.2016
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Maintained effective schedule balance between rest periods, active play, and instruction. 20+ children

Medical Assistant

Dr. Brown, M.D
01.2010 - 03.2012
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Intergrated Talent Management
The Department Of Treasury
06.2023

Medical Assisting

Eastern Suffolk BOCES
Bellport, NY

Associate of Science - Massage Therapy

New York College of Health Professions
Syosset, NY
06.2004

Skills

  • Telephone Skills
  • Service-Orientation
  • Coordination and Teamwork
  • Service Prioritization
  • Complex Problem-Solving
  • Customer Service
  • Policy and Procedure Adherence
  • Compliance review
  • Data Interpretation
  • Data Analysis

Certification

  • LMT - Licensed Massage Therapist
  • CMA - Certified Medical Assistant
  • Certified PADI Scuba Advanced Diver

Affiliations

  • New York State Board of Medical Massage Therapist
  • AMMA

Volunteer

Volunteer: Storybook Hospital- Paternity department

Volunteer: Riverhead, NY Marine Rescue Center- Sea Turtles

Timeline

Tax Examiner 40 Hour Work

IRS
06.2023 - Current

Head Waitress

One10 Restaurant
12.2019 - 05.2023

Restaurant Manager

Coram Diner
08.2017 - 12.2019

Child Care Worker

Little Bear Daycare
02.2014 - 12.2016

Medical Assistant

Dr. Brown, M.D
01.2010 - 03.2012

Licensed Massage Therapist

Therapeutic Bodywork
01.2004 - 03.2019

Intergrated Talent Management

Medical Assisting

Eastern Suffolk BOCES

Associate of Science - Massage Therapy

New York College of Health Professions

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Sherri Ciccariello