Sherri Crook

• Lead Operations teams for AML Reconciliation across the U.S. and Manila, Philippines, ensuring alignment of global workflows and production stability.
• Provide monthly operational metrics, dashboards, and stakeholder reports, providing reporting insights for AML governance, enabling data-driven executive decisions.
• Implemented AI solutions to reduce manual reporting workload, and improve accuracy.
• Manage daily incident and RFI processes, performing root-cause analysis, escalation, and closure oversight.
• Collaborate with the Development Tech, Production Support, and Governance teams to close operational gaps and improve response times.
• Develop and maintained documentation for operational procedures and protocols.
• Analyzed operational workflows to identify areas for process improvement.
• Collaborated with cross-functional teams to enhance service delivery efficiency.
• Trained new Analysts on standard operating procedures and system usage.
• Monitor performance metrics to ensure compliance with company standards.
• Facilitate communication between departments to resolve operational issues swiftly.
• Manage projects related to process automation initiatives within the organization.

Key Achievements:

• Reduced ticket backlog by 90%, improving closure timelines, and accountability.
• Decreased new production issues by 66% by implementing proactive detection and automation.
• Improved issue analysis turnaround by 25%, accelerating insight delivery to stakeholders.
• Developed and maintained a real-time Tableau dashboard, adopted as the main analytics tool for AML Governance.

• Supported HR Generalists in implementing Benefits and Payroll projects across multiple client groups.
• Responded to employee inquiries regarding HR policies, procedures, and employment practices.
• Managed HR reporting for U.S. Employees, including attrition, recognition, and compensation metrics.
• Maintained tracking systems and analyzed headcount trends to inform workforce planning.
• Prepared and presented materials for policy and system rollouts to client stakeholders.
• Applied expertise in employee relations, HR policy, and compliance to resolve complex issues.
• Proposed and implemented an employee self-service portal, reducing staff workload by 60%, and improving process efficiency.